Chat Support Representative - Financial Account - CSR

Job Description We are hiring Financial Customer Service Representatives to assist clients with account inquiries, billing, and transactions while providing accurate, professional support. Responsibilities: Respond to financial inquiries via phone, chat, or email Assist with payments, account updates, and billing questions Document all interactions in the system Escalate complex issues to supervisors Maintain productivity, quality, and client satisfaction metrics Schedule & Training: Shifts include nights, weekends, and holidays Paid training on financial processes and systems Requirements: High School or Senior High School graduate (College preferred) Strong English communication Customer-focused and detail-oriented Basic computer literacy and multitasking ability Willing to work onsite in Metro Manila Why Join Us Competitive salary and performance-based incentives Exposure to financial accounts and professional development Mentorship and career growth in a collaborative environment