Inbound Sales Representative Associate

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Inbound Sales Representative Associate WORK SETUP: RTO OVERALL PURPOSE: RESPONSIBILITIES: Provide resolution to the customer based on process knowledge and training provided, utilizing the company’s internal CRM/mainframe systems and customer purchase orders Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions on the internal systems Should have good command over Grammar and be able to probe well & comprehend Should possess willingness to help the customers by taking ownership Ability to present solution to the customer and add value on calls Should be able to summarize the conversation while providing the resolution Access the company’s internal systems to obtain and extract accurate information and provide customer service management with the data for inclusion in various scheduled and special reports Maintain customer records by updating account information Ability to think out of the box Ability to work in a dynamic and innovative environment by contributing towards ideation for the project OTHERS: Project Shift Schedule: Rotation Shift Project Rest Day: Rotation Project/Team Location: Cebu, Cyberzone Building, Tower 1

SKILLS AND QUALIFICATIONS: -Standard Voice Profile -With at least 6 months of voice experience -No domain skills required Voice Proficiency - B2

Cebu City

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