Chief Operating Officer (COO)

The Chief Operating Officer (COO) will provide strategic and operational leadership across a large, multi-branch organization, ensuring operational excellence, business scalability, and consistent execution of company objectives. The role will oversee day-to-day business operations, drive process improvements, strengthen governance and internal controls, and ensure operational standards are consistently implemented across the organization.

This position will play a key role in organizational transformation, change management, and the continuous improvement of operational systems, with a strong focus on quality assurance, audit compliance, and operational efficiency.

Key Responsibilities:

• Strategic and Operational Leadership: Translate business objectives into operational strategies, policies, and action plans that support organizational growth, profitability, and long-term sustainability.
• Multi-Branch Operations Management: Oversee operations across an extensive branch network, ensuring consistency in service delivery, operational standards, productivity, and overall business performance.
• Change Management and Transformation: Lead organizational change initiatives, implement improved operating models, and drive the adoption of new processes, systems, and performance standards across the business.
• Process Improvement and Operational Excellence: Identify operational gaps and inefficiencies, streamline workflows, standardize procedures, and establish scalable systems to support business expansion.
• Quality Management and ISO Compliance: Strengthen quality management systems and ensure adherence to relevant ISO standards, internal policies, and established operating procedures.
• Audit and Internal Controls: Oversee operational audits, compliance reviews, and corrective action plans to address findings, mitigate risks, and reinforce accountability across business units.
• Performance Management: Establish and monitor key performance indicators (KPIs), operational targets, and reporting mechanisms to evaluate branch performance and drive continuous improvement.
• Cross-Functional Leadership: Collaborate with department heads and senior leaders to align operations with finance, human resources, supply chain, sales, and other key business functions.
• People Leadership and Development: Build leadership capability across the organization, strengthen management accountability, and foster a culture of operational discipline, collaboration, and continuous improvement.
• Executive Reporting: Provide management with timely insights into operational performance, business risks, improvement initiatives, and strategic priorities.

Qualifications:

• Bachelor’s degree in Business Administration, Management, Industrial Engineering, Operations Management, or a related field.
• Significant senior leadership experience overseeing operations within a large, multi-branch organization, preferably in retail, distribution, or a related industry.
• Demonstrated experience managing a network of 100 or more stores, branches, or operating locations , or an organization of comparable operational complexity.
• Proven track record in change management, organizational transformation, and enterprise-wide process improvement.
• Strong understanding of ISO-based quality management systems, operational audits, internal controls, and compliance frameworks.
• Experience developing and implementing standardized operating procedures, performance management systems, and operational governance structures.
• Strong business acumen, strategic planning, and decision-making capabilities, with the ability to translate business priorities into measurable operational results.
• Demonstrated ability to lead senior management teams, manage complex stakeholder relationships, and drive organization-wide initiatives.
• Excellent leadership, communication, analytical, and problem-solving skills.
• Willingness to be based in Cebu and work closely with business leaders across multiple operating locations.