Change Release Manager

ERNI  is a fast-growing Software Development company headquartered and founded in Switzerland in 1994, with more than 800 employees. We are highly specialized in IT & software engineering to enable and deliver innovation in process and technology. Our first service center in Asia Pacific is in Metro Manila (Mandaluyong) from where we provide our service to Europe, APAC incl. our local market Philippines, and USA regions. We are now geared towards expansion and are looking for highly motivated joiners.

WHY ERNI is the best place to call HOME? 

•   At ERNI,  this is how we can support you;  ALL  company  PERKS AND BENEFITS  take effect  UPON HIRING!

• Contract : there is always a project and opportunity for you.

• Personal Development and Travel Opportunities outside the Philippines.

• Baby Basket  – to welcome your newborn to the ERNI family.

• Fruit Basket – boost of vitamins during hospitalization.

• Free snacks and coffee in the office

  UNLOCKING NEW DOORS OF   GROWTH & OPPORTUNITIES

• Free Training with Certifications : Grow with us through technical and non-technical training.

• Challenging Projects:  ERNI is dedicated to developing high-quality software in complex technical environments such as MedTech, Industry, Finance, and Transportation. Have the chance to participate in various technically challenging projects amongst passionate and skilled colleagues.

• Employee Welfare:  You will be guided by a group of people who will guide and support you to have the right tools and mindset.

• Promotions & Recognition:  From the very first day, we offer you a way to learn and develop yourself in our company. Your colleagues and superiors consistently recognize and appreciate all efforts, making you feel satisfied with your achievements.

• Communication:  You will find transparency, honesty, and open communication in our working culture. we value suggestions, opinions, and feedback from all employees.

⏱  FLEXIBILITY

• Hybrid Set-Up:  We are combining both remote work and in-person work. The hybrid setup will allow you to reduce commuting time and have a more flexible work schedule. This will help you to manage better your work-life balance.

 EVENTS:

• We provide many opportunities to connect and build relationships. We are learning, growing, and celebrating achievements together. You will experience a wide range of different exciting activities. What to expect? Leisure Events, Summer Events, Family Events, Social Events, and Year-End Events.

What are our wishes?

Qualifications

• Experience in IT Business Consulting, Business Analysis, Solution Analysis, Project Delivery, Digital Product Management, or Business Partnering roles.

• Strong understanding of system architecture concepts, including application integration, data flows, APIs, SaaS platforms, cloud-hosted solutions, security considerations, resiliency, and support models.

• Demonstrated ability to assess technical solution designs, challenge vendor assumptions, and translate technical complexity into clear business implications and decision options.

• Strong stakeholder management, communication, facilitation, and executive reporting skills.

• Experience managing digital products, business applications, customer engagement platforms, or technology initiatives across cross-functional and global teams.

• Ability to translate business needs into practical technology solutions while considering cost, delivery complexity, operational readiness, risk, and long-term maintainability.

IT Business Consultant – Consumer Digital Ecosystem & Digital Enablement

Role Summary

· Serve as the primary IT partner for a consumer-focused business area, ensuring digital platforms and technology initiatives effectively support business operations, customer engagement, and growth. Act as the bridge between business and IT teams, driving solution delivery, operational excellence, stakeholder alignment, and continuous improvement across the broader digital ecosystem.

· Provide strong technical oversight across system architecture, solution analysis, integration decisions, vendor proposals, and platform evolution. The role requires the ability to evaluate complex technology options, challenge vendors at a technical level, assess trade-offs, and recalibrate IT strategy based on emerging business, operational, market, security, and delivery events.

Key Responsibilities

· Partner with business stakeholders to understand requirements and recommend technology solutions that support business objectives, operational resilience, and long-term platform direction.

· Analyze current-state and target-state system architecture, identifying dependencies, integration points, technical risks, scalability constraints, security considerations, and areas for simplification or modernization.

· Challenge vendor solution designs, estimates, assumptions, technical recommendations, and delivery approaches to ensure alignment with business outcomes, enterprise standards, operational requirements, and sustainable architecture principles.

· Evaluate vendor proposals, solution options, proof-of-concepts, technical documentation, integration models, data flows, security posture, performance expectations, and operational support implications.

· Maintain situational awareness across multiple concurrent events, including product releases, incidents, business changes, regulatory considerations, platform roadmap shifts, vendor constraints, and market enablement priorities.

· Recalibrate IT strategy, prioritization, and delivery approach when new risks, dependencies, opportunities, or external events materially affect business value, delivery timelines, solution viability, or operational stability.

· Lead coordination and monitoring of market enablement initiatives, ensuring projects are delivered on time and aligned with business priorities.

· Support the rollout and adoption of customer engagement platforms, including launch readiness, stakeholder coordination, change impact assessment, and post-launch stabilization.

· Prepare and present regular executive updates on initiative status, architectural implications, risks, achievements, trade-offs, recommendations, and key decisions.

· Oversee hypercare activities for newly implemented solutions to ensure a smooth transition into operations.

· Coordinate the resolution of incidents, service requests, and escalations across the digital ecosystem, including global platforms, local applications, and third-party SaaS solutions.

· Collaborate with global teams, vendors, and local business stakeholders to ensure reliable service delivery, continuous improvement, and alignment between local needs and global technology direction.

Key Areas of Responsibility

· Customer Engagement Platform – Global platform supporting customer data capture, purchase tracking, product registration, trial management, customer journey orchestration, integration dependencies, and operational stability.

· Market Enablement Initiatives – Portfolio of business and technology initiatives enabling operations across online and offline channels, requiring active prioritization, technical evaluation, and delivery risk management.

· Digital Operations Ecosystem – Local and global applications, shared digital services, third-party platforms, integrations, data flows, and support processes that enable business operations.

Qualifications

· Experience in IT Business Consulting, Business Analysis, Solution Analysis, Project Delivery, Digital Product Management, or Business Partnering roles.

· Strong understanding of system architecture concepts, including application integration, data flows, APIs, SaaS platforms, cloud-hosted solutions, security considerations, resiliency, and support models.

· Demonstrated ability to assess technical solution designs, challenge vendor assumptions, and translate technical complexity into clear business implications and decision options.

· Strong stakeholder management, communication, facilitation, and executive reporting skills.

· Experience managing digital products, business applications, customer engagement platforms, or technology initiatives across cross-functional and global teams.

· Ability to translate business needs into practical technology solutions while considering cost, delivery complexity, operational readiness, risk, and long-term maintainability.

Core Competencies

Business Relationship Management
Digital & Technology Consulting
System Architecture & Solution Analysis
Vendor Technical Challenge & Due Diligence
Technology Evaluation & Trade-off Analysis
Situational Awareness & Adaptive Prioritization
IT Strategy Recalibration
Project & Program Coordination
Stakeholder Management
Service & Incident Management
Change & Adoption Management
Continuous Improvement
Executive Reporting & Communication

Nice-to-Have Technical Competencies – Enterprise Architecture

• Enterprise Architecture experience across business, application, data, integration, technology, security, and infrastructure domains.

• Ability to define current-state and target-state architecture, capability maps, technology roadmaps, architecture principles, and transition plans.

• Experience applying architecture governance, design review practices, architecture decision records, standards alignment, and risk-based exceptions management.

• Familiarity with architecture frameworks or practices such as TOGAF, ArchiMate, capability-based planning, application portfolio management, integration architecture, cloud architecture, and data architecture.

• Experience evaluating vendor technology roadmaps, total cost of ownership, vendor lock-in, platform scalability, interoperability, resilience, security, and lifecycle risks.

• Previous experience leading or contributing to transformation programs, operating model improvements, technology modernization, process standardization, or organizational capability uplift in an enterprise architecture direction.

• Ability to influence senior stakeholders, coach delivery teams, improve architecture maturity, and guide the organization toward more structured, scalable, and strategically aligned technology decision-making.

  How can you contribute to the team?

Key Responsibilities

• Partner with business stakeholders to understand requirements and recommend technology solutions that support business objectives, operational resilience, and long-term platform direction.

• Analyze current-state and target-state system architecture, identifying dependencies, integration points, technical risks, scalability constraints, security considerations, and areas for simplification or modernization.

• Challenge vendor solution designs, estimates, assumptions, technical recommendations, and delivery approaches to ensure alignment with business outcomes, enterprise standards, operational requirements, and sustainable architecture principles.

• Evaluate vendor proposals, solution options, proof-of-concepts, technical documentation, integration models, data flows, security posture, performance expectations, and operational support implications.

• Maintain situational awareness across multiple concurrent events, including product releases, incidents, business changes, regulatory considerations, platform roadmap shifts, vendor constraints, and market enablement priorities.

• Recalibrate IT strategy, prioritization, and delivery approach when new risks, dependencies, opportunities, or external events materially affect business value, delivery timelines, solution viability, or operational stability.

• Lead coordination and monitoring of market enablement initiatives, ensuring projects are delivered on time and aligned with business priorities.

• Support the rollout and adoption of customer engagement platforms, including launch readiness, stakeholder coordination, change impact assessment, and post-launch stabilization.

• Prepare and present regular executive updates on initiative status, architectural implications, risks, achievements, trade-offs, recommendations, and key decisions.

• Oversee hypercare activities for newly implemented solutions to ensure a smooth transition into operations.

• Coordinate the resolution of incidents, service requests, and escalations across the digital ecosystem, including global platforms, local applications, and third-party SaaS solutions.

• Collaborate with global teams, vendors, and local business stakeholders to ensure reliable service delivery, continuous improvement, and alignment between local needs and global technology direction.

Key Areas of Responsibility

· Customer Engagement Platform – Global platform supporting customer data capture, purchase tracking, product registration, trial management, customer journey orchestration, integration dependencies, and operational stability.

· Market Enablement Initiatives – Portfolio of business and technology initiatives enabling operations across online and offline channels, requiring active prioritization, technical evaluation, and delivery risk management.

· Digital Operations Ecosystem – Local and global applications, shared digital services, third-party platforms, integrations, data flows, and support processes that enable business operations.