Open for Career Shifters | Chat & Email Hotel Support Specialist
Full-time
Caldwell Communications Consultancy Philippines
Customer Service Representative – Hotel Reservations
Metro Manila | Onsite
Caldwell Communication
About Caldwell Communication
Caldwell Communication is actively hiring Customer Service Representatives in Metro Manila. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.
Job Description
We are hiring Hotel Reservations Customer Service Representatives to help guests with booking inquiries, cancellations, and modifications. Provide accurate information and smooth booking experiences.
Responsibilities:
Handle reservation inquiries via phone, chat, or email
Assist with booking, modification, and cancellation requests
Provide accurate hotel details, pricing, and amenities
Document interactions in the system
Escalate complex cases to supervisors
Maintain quality and satisfaction metrics
Schedule & Training:
Shifts include nights, weekends, and holidays
Paid training on hotel reservation systems and company processes
Requirements:
At least High School or Senior High School graduate
Strong English communication
Customer-focused and detail-oriented
Basic computer literacy
Willing to work onsite in Metro Manila
Why Join Us
Competitive pay and incentives
Career growth and skill-building opportunities
Collaborative and supportive team environment
Apply Now
Start your career in hotel reservations at Caldwell and ensure smooth guest experiences.
Vacancy posted 29 days ago
Similar jobs that could be interesting for youBased on the Open for Career Shifters | Chat & Email Hotel Support Specialist in Quezon City vacancy
- ...Jumpstart Your Career with Us – Be the Difference We're Looking For Are you ready to grow, shine, and make an impact? We're on the hunt for motivated, reliable... ...What You'll Be Doing: Provide top-tier support by resolving customer concerns and inquiries via voice...
- ...incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our... ...Job Description We’re looking for Sales Customer Service... ...customer interactions via phone, email, or chat Explain product features, pricing...
- ...Responsibilities This is a non-voice data-entry & writing type of customer service or back-end support job done through chat and email in a BPO (call centre) setting. Maintain data entry requirements by following data program techniques and procedures. Coordinate...
- ...to make a move—and we’re making it easy for you. Sapient is growing, and YOU... ...updates with accuracy. Work with a supportive team that wants you to succeed Hit key... ...Willing to work onsite in Metro Manila Career shifters and experienced CSR agents are welcome....
- ...assist customers through phone, email, and chat by answering inquiries, providing... ...technical concerns. We’re looking for someone with strong communication... ...Salary Bonuses HMO and Other Benefits Career Growth Opportunities Fun and Supportive Team Environment...
- ...We are hiring Call Center Representatives for a Hotel Reservation account. The role involves assisting customers with hotel inquiries,... ...undergo training • Basic computer skills Benefits: • No experience required • Paid training • Career growth opportunities...
- ...We are continuously looking for candidates for our team Accounts that we can offer:... ...with colleagues What Do We Offer? ~ An open, friendly and professional work... ...A professionally and personally rewarding career. ~ Opportunities to grow and be promoted...
- ...Representatives to assist clients with flight, hotel, and travel inquiries. Ensure smooth... ...travel-related inquiries via phone, email, or chat Assist clients with bookings,... ...accounts and professional development Supportive team culture and mentorship opportunities...
- ...assist customers through calls, email, or chat, address concerns, process requests... ...problems efficiently and strive for first-call resolution. Update... ...Salary Bonuses HMO and Other Benefits Career Growth Opportunities Fun and Supportive Team Environment...
- ...We are looking for motivated and detail-oriented individuals to join our team as Email & Chat Online Assistants . This is a non-voice... ...those starting their remote career. Responsibilities Respond... ...position) ~ Training and ongoing support ~ Opportunity for growth...
- ...effective assistance to customers through live chat. Resolve customer inquiries and... .... Monitor and document interactions for quality assurance and training purposes.... ...satisfactorily. Requirements Job Title: Chat Support Specialist Job Function: Customer Service and...
- ...The Chat & Email Support Representative is responsible for assisting customers through live chat and email channels only. This role focuses on delivering accurate information, resolving customer concerns efficiently, and maintaining a high level of written communication...
- ...phone calls. These roles emphasize strong written communication, multitasking, and problem-solving. Core Responsibilities Chat & Email Support: Respond to customer inquiries, process orders, and troubleshoot issues via live chat, email, and social media messaging....
- ...Customer Service Representative (Non-Voice Account) to join our team. In this role, you will provide exceptional support to clients and customers through chat, email, or ticketing platforms — with no phone calls involved. You will help resolve inquiries, process requests,...
- ...Description Provide exceptional customer service through blended voice and email communication. Resolve customer inquiries and issues efficiently to ensure customer satisfaction. Maintain detailed records of customer interactions in the system. Collaborate...
- ...Description Provide technical support to customers via chat and email. Assist customers in troubleshooting issues related to products and services. Document and track customer inquiries and resolutions. Collaborate with the technical team to improve product...
- ...their concerns and inquiries in an accurate and timely manner via Chat or call if required Assist customers and Process Same Day... ...issues are resolved Test Defective Returned items and Process it for RMA Check Promos and Update Prices on Ecommerce Platforms Education...
15000 - 40000 Php
...• Location • Email Address • Work... ...professionals with career opportunities... ...graduate, career shifter, or experienced... ...Voice / Customer Support Roles Handle... ...Non-Voice / Chat Support Roles... ...and coaching. Open to fresh graduates... ...Opportunities for career growth and...15000 - 40000 Php
...• Location • Email Address • Work Experience... ...fresh graduate, a career shifter, or an experienced... ...Voice / Customer Support Roles • Handle... ...Non-Voice / Chat Support Roles •... ...and coaching • Open to applicants with... ...Work-from-home setup for selected accounts...- Respond to all customer comments, inquiries, and direct messages on Facebook and TikTok . Provide accurate information about products, services, pricing, promotions, and orders. Address customer concerns and complaints professionally and escalate complex issues...
- ...satisfaction. Meet performance targets for productivity, quality, and customer satisfaction... ...25K) Monthly Commissions Fast-Track Career Growth for top performers HMO with 2... ...take your career to the next level? Let’s chat about how you can grow with us—apply today...
- ...Job Description: Handle customer concerns via chat and email . Provide accurate resolutions, process requests, update customer information, and maintain proper documentation. Qualifications: Strong written English, basic computer skills, good typing skills, and...
- ...JOB DESCRIPTION The Email Support Representative will resolve customer concerns through clear, complete, and professional email correspondence... .... Shortlisted candidates will be contacted through Bossjob chat for the next step of the recruitment process. Please keep...
- ...aspiring professionals with career opportunities from... ...graduate, career shifter, or experienced professional... ...We are looking for a friendly, motivated,... ...inquiries via phone, email, chat, or social media. Provide... .... Friendly and supportive work environment. Performance...
- ...Job Description: Handle customer inquiries via phone, chat, or email Provide accurate information about products and services Resolve... ...High School Graduate With or Without BPO Experience (Open for Newbies) Good to Excellent Communication Skills Willing...
- ...Provide exceptional chat and email support to clients in a non-voice capacity. Resolve customer inquiries and issues promptly and effectively. Maintain accurate records of customer interactions and transactions. Collaborate with team members to enhance customer...
- ...Description Provide timely and accurate responses to customer inquiries via chat. Assist customers in navigating the website and troubleshooting any issues. Maintain a high level of customer satisfaction by effectively addressing concerns. Document all interactions...
- ...Handle customer inquiries via phone, email, and chat support. Provide timely and accurate responses to customer requests and concerns. Maintain high customer satisfaction by resolving issues effectively. Document customer interactions and feedback in the system...
- ...accurate responses to customer inquiries via chat. Assist customers in navigating... ...issues and provide feedback to improve the support process. Requirements Educational Qualifications... ...or equivalent. Experience Level: Open to all segments (With or without BPO experience...
- ...firm has been in the Philippines for more than 88 years they offer... ...systems and Technical-support business services. The company... ...optimization. Position: Collection Specialist Company Industry: IT... ...onsite JOB REQUIREMENTS: Open for Undergraduates At least...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Open for Career Shifters | Chat & Email Hotel Support Specialist. Be the first to apply!
