Workplace Engineering Track Associate
Hexaware
This position requires local presence. Please view similar jobs below.
Responsibilities
- Project Handover: Receives proper handover from project to BAU and suggests improvements in design/process to ease workflows.
- Day‑to‑Day Support: Provides support for workplace virtualization production environment, ensuring high availability and load balancing of all core components.
- Validation Testing: Conducts validation testing in UAT and change management to production, ensuring all systems are functioning correctly.
- Short‑term Projects: Works on short‑term projects related to existing system expansion or enhancement, collaborating with multiple teams to address complex issues.
- Automation Development: Helps develop automation capabilities to reduce issues and complexity, streamlining operations.
- Customer Experience: Maintains and improves customer experience and satisfaction, ensuring high levels of service and support.
- Vendor Coordination: Coordinates with vendors and follows up to ensure timely delivery and support.
- Reporting: Creates daily/weekly/monthly reports on system statistics, capacity, usage, analytics, and other metrics.
Vacancy posted 1 day ago
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