Multilingual Customer Support Executive - Vietnamese

Role: Multilingual Customer Support Executive – Vietnamese

Language: Vietnamese (Fluent) – Mandatory

Location: Quezon City, Philippines (Candidates willing to relocate may also apply)

Work Schedule: Rotational / Night Shift

Salary: PHP 39,112.60 – PHP 69,679.33

Experience: 0–3 Years

Joining: ASAP

Key Responsibilities

• Handle inbound and outbound customer interactions via phone, chat, email, and other support channels.

• Provide customer support in Vietnamese and English .

• Assist customers with account inquiries, billing concerns, service requests, product information, and general support.

• Resolve customer concerns efficiently while delivering an excellent customer experience.

• Accurately document customer interactions using company systems and tools.

• Meet quality, productivity, attendance, and customer satisfaction targets.

• Build customer trust through effective communication and problem-solving.

• Perform other duties as assigned to support business operations.

Eligibility Criteria

• Fluent in Vietnamese (spoken and written).

• Working knowledge of English is required.

• Open to candidates with or without BPO experience .

• Previous Collections or Order-to-Cash (O2C) experience is preferred but not mandatory.

• Must be legally eligible to work in the Philippines with a valid work visa.

• Candidates requiring visa sponsorship should mention it during the application process.

Benefits

• Health Insurance

• Life Insurance

• Paid Training

• Company Events

• Free Parking

• Opportunity for Permanent Employment

Questionnaire Form (Mandatory)

Note: Filling out the above questionnaire form is mandatory . Applications submitted without completing the form will not be processed.

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