Call Center Representative
Full-time
Metacom Careers
Description - Act as the first point of contact for customers via phone, email, or chat
- Resolve customer inquiries and complaints in a timely and professional manner
- Document all customer interactions clearly and accurately
- Collaborate with team members to improve customer service processes
- Ensure customer satisfaction by providing exceptional service
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field
- Experience Level: 1–3 years of experience in a customer service role
- Skills and Competencies: Proficient in English language, Strong customer service skills, Ability to work collaboratively in a team
- Qualities and Traits: Excellent communication skills, Empathy, Problem-solving abilities, Adaptability
- Working Conditions: Fast-paced environment, Flexible shifts may be required
Vacancy posted 14 hours ago
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