Billing & Customer Service Associate

About the Role

Join the Group Support Services team of a growing, Australia-headquartered technology company that provides positioning and automation solutions to industrial and technical markets worldwide. This is a customer-service-first role: you'll be the first point of contact for subscription and billing questions, with reconciliation and admin responsibilities growing as you settle in. Full training is provided on all core systems — no prior subscriptions software experience required.

What You'll Do

• Be the go-to contact for internal and external customers by phone and email, answering subscription and billing questions clearly and promptly

• Scan, review, and log incoming subscription invoices, keeping records accurate and up to date

• Support the subscription lifecycle — new sign-ups, renewals, amendments, and cancellations

• Help reconcile subscription and billing data across systems, including journal entries and clearing-account reversals

• Follow up on overdue invoices with a service-first, relationship-conscious approach

• Flag renewal milestones and billing issues to the right team member before they become problems

• Contribute ideas to improve processes as you learn the role

What You'll Bring

• Strong customer service skills — clear, empathetic communication by phone and email

• A solid grasp of bookkeeping and reconciliation basics

• Excellent Excel skills — many processes are still done manually

• Sharp problem-solving skills and the ability to pick up new systems and product knowledge quickly

• Strong prioritisation and time-management skills when juggling multiple requests

Nice to Have

• Exposure to ERP or billing/subscription-management platforms — not required, full training provided

What's In It For You

• Full training on all systems and processes

• A clear growth path — start customer-service-led, build into billing and reconciliation ownership over time

• Join a genuinely global, growth-stage technology company

• A supportive team culture built around learning from mistakes and proactive improvement

Ready to Apply?

If you take pride in getting the details right and making customers feel heard, we'd love to hear from you. Our process is simple: two interview rounds — the first online, the second face-to-face. Apply now.