Telco Tech Representative
Full-time
Work-1 Manpower Recruitment Services
Description - Provide exceptional customer service to telecom clients via phone, email, and chat.
- Assist customers with inquiries regarding products, services, and billing issues.
- Resolve technical issues related to telecom services and escalate when necessary.
- Maintain accurate records of customer interactions and transactions.
- Educate customers on product features and benefits to enhance their user experience.
Requirements
- Job Title: Telco Tech Representative
- Job Function: Customer Service Representative
- Responsibilities and Duties: Strong ability to troubleshoot and resolve technical concerns swiftly.
- Qualities and Traits: Excellent communication skills with a focus on empathy and active listening.
- Qualities and Traits: Detail-oriented with strong organizational skills to handle multiple inquiries simultaneously.
- Qualities and Traits: Adaptability to learn about new technologies and products quickly.
- Qualities and Traits: Team player who can collaborate effectively with other departments.
Vacancy posted 3 days ago
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