Principal AI Solutions Architect/Technical Lead
iSupport Worldwide
KEY RESPONSIBILITIES
• AI Agent Product Ownership: Serve as product lead and architect for enterprise Copilot Studio
agents. Translate business needs into agent designs, own the roadmap and guide agents from
prototype through production rollout in Microsoft Teams and Microsoft 365.
• End-to-End Solution Architecture: Design complete AI solutions across Copilot Studio, Azure AI
services, Power Platform and enterprise systems. Identify technical dependencies, risks and
integration points early, and make and document sound architectural decisions.
• Agent Architecture and Grounding: Design grounded, retrieval-augmented (RAG) agent
architectures built on structured, trustworthy knowledge sources. Define orchestration patterns,
including specialized sub-agents, actions, connectors and integrations with enterprise systems.
• Client Discovery and Solution Proposals: Lead client discovery conversations. Turn business
problems into clear technical solutions and write client-friendly proposals that set out scope,
approach, assumptions and expected outcomes.
• Pilot Ownership and Estimation: Scope proofs of concept and pilots, develop effort estimates and
delivery plans, and take solutions from discovery through implementation, keeping estimates and
scope aligned as work progresses.
• Technical Leadership: Guide and mentor other developers, establish technical standards, coding
and design conventions and review practices, and support the broader delivery team in shipping
high-quality solutions.
• ALM, Governance and Security: Establish and run governed DEV/QA/PROD deployment using
managed solutions and application lifecycle management (ALM). Define Power Platform and Copilot
Studio governance, environment strategy, data loss prevention and security standards.
• Enterprise Agent Pathway: Define and maintain a clear pathway for agent development across
SharePoint Agents, Microsoft 365 Copilot Agent Builder, Copilot Studio orchestration, Azure AI
services and Fabric Data Agents, guiding teams to the right tool for each use case.
• Citizen Developer Enablement: Lead the citizen developer program, covering enablement,
governance and delivery. Grow and engage the maker community, and build reuse catalogs and
showcase platforms that help citizen-built solutions scale.
• Learning Program Design: Create and deliver hands-on Copilot Studio and Power Platform
learning programs, including live coaching, gamified elements, badges and project-based graduation,
in multiple languages where needed.
• Stakeholder and Vendor Engagement: Partner with business leaders, IT, security and data teams
to prioritize use cases and drive adoption. Work with Microsoft product teams on pilots, previews and
product feedback.
• Performance Tracking and Reporting: Monitor agent usage, answer quality, adoption and
business impact. Provide regular reports and insights to stakeholders, highlighting progress and
recommending improvements.
• Collaboration and Teamwork: Collaborate closely with architects, developers, data teams, security
and change management to ensure seamless delivery and exceed stakeholder expectations.
Requirements
CANDIDATE PROFILE
Must-Have Requirements
• Development-First Background: Seven (7) to ten (10)+ years of hands-on software development,
architecture, integration or enterprise development experience. This is a builder role, not a purely
functional or administrative one.
• AI Agent and Chatbot Experience: At least two (2) to three (3) years building AI agents, copilots,
chatbots or related AI solutions, ideally with Microsoft Copilot Studio or Power Virtual Agents.
Candidates with fewer total years remain eligible if they show strong, demonstrable chatbot, Copilot
or AI-agent expertise.
• AI-Native Working Style: Advanced, instinctive use of AI throughout development, architecture,
documentation, estimation, backlog grooming, report writing and problem-solving. Candidates should
be able to describe concrete examples of how they use AI tools in their daily workflow.
• Agentic Workflow Capability: Proven ability to design and run agentic workflows quickly and
produce high-quality output, as demonstrated in a timed pre-screening assessment.
• Microsoft AI and Platform Expertise: Strong hands-on experience with Microsoft Copilot Studio,
Azure AI services (such as Azure OpenAI, Azure AI Search and Azure AI Foundry), Power Platform
(Power Apps, Power Automate, Power BI), SharePoint, Microsoft 365 and relevant Microsoft
integrations.
• Grounded AI and RAG: Solid understanding of grounded AI and retrieval-augmented generation
patterns, agent orchestration, knowledge source design and data modeling.
• ALM and Governance: Proven experience with ALM, managed solutions, environment strategy and
platform governance and security.
• Solution Architecture: Demonstrated ability to design end-to-end AI solutions, identify technical
dependencies and make sound architectural decisions, with examples of architectures they have
owned.
• Client-Facing Consulting: Experience leading or taking a major part in discovery conversations and
turning business problems into clear technical solutions and client-friendly proposals.
• Pilot Ownership and Estimation: Track record of scoping proofs of concept, developing effort
estimates and delivering solutions from discovery through implementation.
• Technical Leadership: Experience guiding other developers, establishing technical standards and
supporting a broader delivery team.
• Commercial Judgment: Ability to weigh scope, effort, cost and business value when shaping
solutions and recommending approaches to clients.
• Communication: Excellent communication, facilitation and presentation skills, with the ability to
explain AI concepts to technical and non-technical audiences.
• Analytical Mindset: Ability to interpret usage and performance data and provide actionable insights.
• Organized and Deadline-Driven: Ability to multitask, prioritize workload and meet deadlines in a
fast-paced environment, with strong attention to detail.
• Schedule and Work Setup: Willing to work hours aligned to Australian time zones and to work
onsite, at least during the initial onboarding and vetting period.
PREFERRED QUALIFICATIONS
• Experience with Microsoft Fabric, Fabric Data Agents or Microsoft 365 Copilot extensibility is highly
preferred.
• Experience in a consulting, professional services or client-delivery environment is an advantage.
• Experience leading enablement programs, communities of practice or training initiatives is an
advantage.
• Microsoft certifications (Power Platform, Azure AI or Copilot-related) or experience presenting at
Microsoft events is an advantage.
• Proficiency in Spanish or Portuguese is a plus.
Benefits
- Free lunch meal, fruits, snacks, and drinks
- Onsite gym with a free professional instructor
- Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
- Weekly engagement activities with prizes that are up to 3,000 PHP
- Free upskilling academy to improve your performance and skillset
- State-of-the-art facilities from toilets to your workstation
- Amenities such as sleeping quarters, game area, chat room, shower room
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