IT Technical Support / Pampanga/ 2 Years Above Experience
Full-time
Strategic Networks, Inc.
- Install, upgrade, support, and troubleshoot Windows, Mac, and any other authorized desktop software/applications
- Install, upgrade, support, and troubleshoot End User Workspace hardware such as Desktops, Laptops, Printers, Mobile Devices, Video and Conferencing Equipment, and any other authorized peripheral equipment and devices
- Perform general preventative maintenance tasks on devices and software
- Follow and execute hardware moves provided by Subject Matter Experts
- Provide onsite and remote support to Customer/OEM SME’s towards install, upgrade, support, and troubleshooting of devices in Network and Compute environment
- Assist users with any logged IT-related incident when called upon
- Provide support including carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalate incidents to other support teams where necessary
- Accurately record, update, and document requests using the IT service desk system
- Install and configure new IT equipment
- Maintain a high level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
- Provide technical support/instructions with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization
- Be a highly motivated team player with the skills and ability to manage changing priorities
- Develop a sound understanding of IT operations and related applications and IT systems as well as business-related processes and procedures
- Maintain and consistently demonstrate a good understanding of customer service principles
- Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes
- Perform root cause analysis and develop checklists for typical problems
- Develop training courses as identified and agreed for appropriate development
- Carry out training courses as per customer requirement
- Liaise and develop working relationships with the staff and customer environment users
- Analyze and resolve incidents and problems using appropriate tools and techniques
- Good general understanding of IT principles such as Networks, Hardware, and Domains
- Working knowledge of leading software packages such as MS Office, Lotus Notes, and MS Outlook
- Good working knowledge of operating systems such as Windows and Mac-related software and applications
- Experience in End User device hardware and software troubleshooting
- Experience in supporting devices such as Printers and Meeting Room equipment
- Knowledge of mobile devices, in particular Blackberry and iPhones
- Experience with building, configuring, replacing, and troubleshooting EUC hardware components
- Awareness of data backup principles
- Familiarity with virtual, MDM, and VPN environments
- Basic knowledge and/or familiarity with devices in Network and Compute environments
- 2 years and above related work experience
- Good communication skills is a MUST
- Must be open to support other sites
- Residing nearby the work location
Technical Skills
Vacancy posted 7 days ago
Similar jobs that could be interesting for youBased on the IT Technical Support / Pampanga/ 2 Years Above Experience in Pampanga vacancy
- ...Description Provide technical support to users through various channels including phone, email, and in-person.... ...in Information Technology or a related field. Experience Level: 0–2 years of experience in IT support or a related role. Skills and Competencies...
- ...role is ideal for a seasoned leader with deep expertise in Technical Support and Operations , and a passion for delivering... ...initiatives and transformation projects. Qualifications: ~20+ years of experience in Technology, Operations, or Delivery Management ~ Minimum...
- ...and maintain computer networks Coordinate regularly with the Technical Supervisor regarding updates on client’s concerns and other... ...repairing and assembling computers, laptops or gadgets Work experience in the same industry is an advantage Open to conducting fieldwork...
- ~ Provide technical support to end-users via phone, email, or in-person. ~ Diagnose and troubleshoot hardware and software issues... ..., Information Technology, or a related field. ~3–5 years of experience in IT technical support or a similar role. ~ Strong troubleshooting...
- ...site or remote assistance and support for diverse application,... ...comprehensive assessments of IT assets, identifying outdated... ...Preferably with at least 1 year of experience in troubleshooting and maintenance... ...an advantage Can explain technical concepts in a clear and...
- ...MINIMUM QUALIFICATIONS: High School or College level With 2 years experience in retailed store Can memorize prices and product... ...transactions accurately. Contribute to efficient store operations through inventory support, including receiving and stocking....
- ...Skip the Manila traffic! We are hiring Technical Support Representatives (TSR) for our premier... ...Technical Account right here at our Pampanga site ! If you have a solid... ...setup —perfect for candidates who want to experience our state-of-the-art office facilities...
- ...client globally. Position: Technical Support Representative Company... ...Work Location: Clark Pampanga Work Schedule: Shifting... ...School Graduate With 2 years Customer Care Experience or 6 months–1-year Technical... ...and resolve IT-related concerns Deliver...
- ...clients globally. Position: Technical Support Representative... ...Work Location: Clark, Pampanga Work Schedule: Shifting... ...School Graduate With 2 years Customer Care Experience or 6 months–1-year Technical... ...troubleshooting and resolve IT-related concerns Deliver...
- ...and provide consultation on the latest software used primarily in IT and Education Organize activities and programs for skill... ...Curriculum team through documentation and reports on training, client support, and events Customer service officer for curriculum...
- ...Onsite (Clark Pampanga) Work Schedule: 24x7 Support Availability (including... ...Education & Experience: Bachelor’s... .... At least 8 years of hands-on experience... ...Operations & Technical Support... ...maintain enterprise IT network infrastructure... ...Employee and 2 Dependents (On Day...
- ...Description Provide high-quality technical support to customers via phone, email, and chat. Diagnose and troubleshoot technical... ...Qualifications: High School Diploma or equivalent Experience Level: 1 Year CCE With atleast 6 months Digital Ads Experience...
- ...provides administrative and professional back office support for businesses. We are looking for a skilled IT Support Staff to provide troubleshooting,... ...updates. Qualifications & Skills: Proven experience as a Computer Technician, IT Support Specialist, or...
- ...our Telco Account team in Clark, Pampanga! As a Customer Support Representative, you will assist customers with inquiries, troubleshoot technical issues, and provide excellent service... ...School Graduate (with or without BPO experience). Strong communication and...
- ...in Business Management/ or equivalent At least one (1) year working experience. With good oral and written communication skills. Shows... ...meet account performance objectives and exceed customer expectations. HC: 1 Work Set-up: Onsite Location: Pampanga...
- ...Success Engineer Tier 2 - Pampanga 2023About Us:... ...Function - Customer Support Working Pattern... ...handling more complex technical issues that escalate... ...documentation. Skills and Experience: ~3+ years of experience or SME/... ..., desktop support, IT service management preferred...
- ...least college level b.With at least 1 year work experience as salesman. c.Familiarity in... ...clients for auxiliary systems. Present technical product information and demonstrations... ...sales deals. Provide after-sales support and training to clients. Maintain up...
- ...aspects related to totally developing its business. Serve as the primary liaison... ..., or a related field. Minimum 2 years of experience in solar sales, business development, or... ...and utility usage for those outside of Pampanga. Other incentives. Office Location...
- ...Psychology, or other academic degrees that support communication and people engagement ~... ...standard government mandated benefits. 2. In-House Health Care Program 3. Group... ...Free accommodation and utility usage for those outside of Pampanga. 8. Other Incentives....
- ...Electricians (Preffered). Experience in solar PV design. Proficiency... ...best practices. Prepare technical drawings, bill of materials (... ...execution. Provide technical support for sales teams and clients... ...usage for those outside of Pampanga. # Other Incentives....
- ...Qualifications: Bachelor's degree in IT Proficient in website... ...automation tools Strong technical aptitude and ability to... ...preventing loss of access Provide support for other non-marketing, IT-... ...utility usage for those outside of Pampanga # Other Incentives...
25000 Php
...global companies!Join Concentrix in Clark, Pampanga and enjoy a stable job with competitive... ...School Graduate With or without BPO experience Basic English communication and... ...growth and promotion opportunities Supportive and inclusive work environment Why...- ...Generating Email Campaigns And Newsletters To Target Markets. Support The Development And Or Maintenance Of Company Website With... ...Improvement And Skills Development Trainings. # Free Accommodation And Utility Usage For Those Outside Of Pampanga. # Other Incentives....
- ...analysis and design created. 2. Help MIS VP, MIS Manager,... ...functional assignments in the technical group. 8. Performs other assignments... ...MABALACAT and ANGELES CITY PAMPANGA License : N/A Training/Work Experience : With at least two (2) years programming experience or...
- ...headquartered in Chicago, Jet Support Services, Inc. (JSSI) is the largest... ...to simplify the economic and technical complexity of business... ...software platforms, JSSI leverages its unique independence, unmatched... ...to and resolve tier 1, 2, and 3 end user support requests...
- ...A well-established IT and Engineering firm with over 40 years of industry experience, delivering comprehensive end-to-end solutions across multiple sectors — including... ...Specialist Industry: BPO Location: Clark, Pampanga Salary Offer: Php 35,000 Work Schedule:...
- ...Electrical Technology -With at least 1 year work experience in preventive maintenance of auxiliary... ...: Perform routine maintenance on technical equipment. Diagnose and repair... ...Travel to client sites to provide on-site support. Implement effective solutions to minimize...
- ...: Requirements: Bachelor's degree in Manufacturing, Engineering, Business Management, or related field. Minimum of 3 years experience in furniture manufacturing or production management. Strong knowledge of furniture production processes, materials, and machinery...
- ...CONCENTRIX Clark Pampanga IS HIRING! Voice, Chat & Email Support • Limited Non-Voice Opportunities... ...winning global customer experience companies. We're looking... ...Account Availability) Technical Support Representative... ...Grad (Old Curriculum) / 2-Yr College / College Level...
- ...insurance, investment options, and savings plans. Open to college graduates, even without prior experience. Applicants who have completed at least 2nd year college plus 2 years of any work experience are also welcome to apply. Must be willing to work onsite....
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Technical Support / Pampanga/ 2 Years Above Experience. Be the first to apply!
