Workforce Management Specialist
Full-time
J-K Network Services
Process Associate Specialist - WFM
COMPANY PROFILE: With 18 years of industry experience, the company offers a wide range of BPO services supported by state-of-the-art facilities in prime Manila locations. It is known for delivering reliable, high-quality solutions tailored to meet diverse business needs.
Position: Workforce Management Specialist
Company Industry: BPO Company
Work Location: Alabang
Work Schedule: Shifting schedules
Salary: Php 30,000 - Php 40,000
Work Set Up: Work onsite
BENEFITS:
- HMO for Employee and 2 Dependents (On Day 1)
- Quarterly performance bonus
- Outstanding career development opportunities
- 15% Night Differential
- 24 Leaves Annually
JOB REQUIREMENTS:
- Bachelor Degree Holder
- At least 3 years of total experience as a Workforce Management in a BPO/Shared Services company
- WFM Scheduling tools (Verint, Genesys, IEX, Aspect, is an advantage
- Amenable to work in shifting schedules
- Amenable to work onsite
JOB RESPONSIBILITIES:
- Oversee workforce and resource planning for one or more business units.
- Work closely with business partners as a trusted advisor, identifying potential issues and opportunities early.
- Communicate trends, risks, and recommendations clearly using data and insights.
- Partner with teams to understand upcoming changes or initiatives that may impact workload or staffing needs.
- Forecast call volumes and workload for contact center and processing teams.
Look for Ms. Riva
- RECRUITMENT PROCESS: (ONLINE OR FACE TO FACE)
- Initial Interview
- Final Interview
- Job Offer
Vacancy posted 13 hours ago
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