General Manager of Elitrah Revenue Group

The General Manager is responsible for the overall management, profitability, revenue generation, operational performance, and strategic growth of Elitrah Revenue Group .

The General Manager translates the company's vision and strategic direction into measurable business plans and ensures the effective execution of sales, business development, operations, finance, customer service, and people management.

The position carries overall accountability for revenue, cost control, profitability, operational efficiency, customer satisfaction, and organizational performance of Elitrah Revenue Group.

The General Manager shall ensure that all business activities are conducted in accordance with approved company policies, procedures, budgets, internal controls, applicable laws, regulatory requirements, and the company's quality management standards.

II. KEY RESPONSIBILITIES

A. STRATEGIC MANAGEMENT

1. Develop and implement short-term and long-term business strategies aligned with the company's vision, mission, and objectives.
2. Translate corporate goals into specific departmental targets, action plans, and measurable Key Performance Indicators (KPIs).
3. Identify new business opportunities, revenue streams, markets, products, services, and strategic partnerships.
4. Conduct regular business reviews and recommend strategies to improve competitiveness and profitability.
5. Monitor industry, customer, competitor, and market developments and recommend appropriate business responses.
6. Present business plans, performance results, risks, and recommendations to the CEO and/or Board of Directors.

B. REVENUE AND BUSINESS DEVELOPMENT

1. Take primary accountability for achieving the company's approved revenue and growth targets.
2. Develop and implement revenue-generation strategies.
3. Lead business development, sales, marketing, and customer acquisition initiatives.
4. Establish sales targets and monitor actual performance against approved targets.
5. Develop strategies for customer retention, account expansion, repeat business, and new market penetration.
6. Establish and maintain relationships with key customers, partners, suppliers, distributors, and business stakeholders.
7. Review pricing, commercial arrangements, discounts, and business proposals within approved authority limits.
8. Identify underperforming revenue channels and implement corrective action.
9. Develop strategic partnerships and business opportunities that contribute to sustainable revenue growth.

C. PROFITABILITY AND FINANCIAL MANAGEMENT

1. Have overall responsibility for the business unit's Profit and Loss (P&L) performance.
2. Prepare and recommend annual operating budgets and business forecasts.
3. Monitor revenue, operating expenses, gross margin, net income, cash flow, and other financial indicators.
4. Ensure that expenses are aligned with approved budgets and business priorities.
5. Implement cost-control measures without compromising product/service quality and business sustainability.
6. Review financial reports and operating results with Finance.
7. Analyze significant variances between budget and actual performance and implement corrective actions.
8. Ensure that business decisions consider both revenue growth and profitability.

D. OPERATIONS MANAGEMENT

1. Oversee the day-to-day operations of Elitrah Revenue Group.
2. Ensure that all departments operate efficiently and in accordance with approved policies and procedures.
3. Establish operational standards, workflows, controls, and performance measures.
4. Review operational bottlenecks and implement process improvements.
5. Ensure proper coordination among Sales, Operations, Finance, HR/Admin, Procurement, and other functions.
6. Ensure adequate manpower, resources, equipment, systems, and facilities to support business operations.
7. Monitor service/product quality and customer satisfaction.
8. Ensure business continuity and appropriate contingency plans.

E. PEOPLE AND LEADERSHIP

1. Lead, motivate, coach, and develop managers and department heads.
2. Establish clear performance expectations and departmental KPIs.
3. Conduct regular performance reviews with direct reports.
4. Identify manpower requirements in coordination with HR.
5. Support recruitment, selection, onboarding, training, development, and succession planning of key personnel.
6. Address performance issues and ensure timely implementation of appropriate corrective actions.
7. Promote accountability, teamwork, professionalism, integrity, and a performance-driven culture.
8. Ensure compliance with company HR policies, Code of Conduct, and applicable labor regulations.

F. POLICY, COMPLIANCE AND INTERNAL CONTROL

1. Ensure compliance with company policies, SOPs, financial controls, and management directives.
2. Ensure that business operations comply with applicable Philippine laws, regulations, permits, licenses, and government requirements.
3. Coordinate with HR, Finance, Legal, and other concerned departments on compliance matters.
4. Ensure appropriate internal controls are implemented to minimize operational, financial, legal, and reputational risks.
5. Review and approve operational procedures within delegated authority.
6. Immediately escalate material risks, violations, fraud, significant losses, or compliance issues to the CEO/Board.

G. CUSTOMER AND STAKEHOLDER MANAGEMENT

1. Maintain strong relationships with major customers and strategic business partners.
2. Address significant customer concerns and escalated complaints.
3. Ensure customer satisfaction and service quality.
4. Represent Elitrah Revenue Group in important meetings, negotiations, conferences, and business engagements.
5. Develop relationships with government agencies, industry partners, suppliers, and other relevant stakeholders when authorized.

H. PERFORMANCE MANAGEMENT AND REPORTING

1. Establish monthly, quarterly, and annual business performance targets.
2. Monitor actual results against approved KPIs.
3. Conduct regular management performance reviews.
4. Submit accurate and timely management reports to the CEO and/or Board.
5. Analyze business performance and recommend corrective and preventive actions.
6. Ensure accountability of department heads for their respective KPIs.
7. Establish a management dashboard covering revenue, profitability, sales, expenses, productivity, customer performance, and operational efficiency.

QUALIFICATIONS

Educational Requirement

• Bachelor's degree in Business Administration, Management, Finance, Marketing, Operations, Entrepreneurship, or a related field.
• Master's degree/MBA is an advantage.

Experience

• At least 5–10 years of progressive management experience , preferably with experience managing a business unit, company, branch, or revenue-generating operation.
• Demonstrated experience in sales, business development, operations, financial management, and people leadership.
• Proven track record in achieving revenue and profitability targets.