Supply Chain Specialist

Our client, a leading global organization in the FMCG sector, is seeking a Supply Chain & Customer Service Specialist . This role is critical to managing end-to-end Global Business Services (GBS) operations for finished, semi-finished, and raw materials. Acting as a central liaison between factories, suppliers, and logistics partners, the specialist ensures operational excellence through accurate system management, proactive stakeholder coordination, and seamless execution of global shipments.

Key Responsibilities

Order Management & Portfolio Governance

• Transaction Execution: Process and validate Sales and Purchase Orders within the ERP system, ensuring 100% accuracy in order execution to maintain a continuous supply chain.
• Master Data Maintenance: Oversee the lifecycle of customer and material master data, including the management of portfolio phase-in/phase-out activities and system pricing updates.
• Demand Alignment: Monitor and ensure that all system transactions reflect accurate demand changes in coordination with global market needs.

Logistics & Shipment Operations

• End-to-End Shipment Management: Manage the full shipment lifecycle, utilizing transportation modules to track deliveries and ensure on-time, in-full (OTIF) arrivals at final destinations.
• Trade Documentation: Prepare and manage comprehensive SAP and non-SAP documentation (e.g., invoices, packing lists, certificates of origin, and customs docs) in strict compliance with legal and market-specific requirements.

Financial & Commercial Support

• Procure-to-Pay Oversight: Execute service PO creation, goods receipt (GR) postings, and resolve invoice discrepancies to ensure smooth GR/IR clearing.
• Month-End Coordination: Collaborate closely with Finance teams to support AP/AR reconciliations and month/quarter/year-end closing activities.

Compliance & Business Continuity

• Risk Mitigation: Support business continuity through robust backup procedures and swift responses to regulatory or operational changes.
• Internal Controls: Contribute to the execution of internal controls (e.g., J-SOX) and provide necessary documentation for audit requirements.
• Strategic Projects: Support people management initiatives where applicable and participate in cross-functional supply chain optimization projects.

Requirements

Education & Experience

• Education: Bachelor’s degree in Supply Chain Management, Engineering, or a related 4-year technical field.
• Professional Tenure: 3–5 years of experience in Supply Chain and Customer Service within a multinational environment.
• Specialized Background: Must have at least 12 months of experience at the Associate level within a similar Supply Chain or Logistics capacity.

Technical & Functional Skills

• System Expertise: High proficiency in SAP HANA or other advanced ERP systems is essential.
• Logistics Acumen: Solid knowledge of international logistics, transportation modules, and trade compliance.
• Software Proficiency: Competent in MS Office applications, particularly for data analysis and reporting.
• Language Skills: Strong written and verbal communication skills in English .

Core Competencies

• Stakeholder Management: Exceptional ability to build and maintain relationships with internal factories and external third-party partners.
• Detail Orientation: Rigorous attention to detail regarding billing accuracy and documentation compliance.
• Agility: Ability to analyze the impact of operational changes and implement solutions swiftly in a dynamic global environment.