Receptionist
FitWhite The House of Glutathione & Aesthetics Corp.
About the role
This is a multi-function front desk and clinic operations role at FitWhite. You will manage cashiering and revenue protection, deliver premium customer service, coordinate appointments, maintain clinic documentation, and support overall clinic operations.
Key responsibilities
Receive cash, GCash, QRPH, bank transfer, POS, and card payments
Verify every payment before tagging a client as PAID
Compute discounts, promos, bundles, vouchers, packages, deposits, balances, and upgrades accurately
Issue Official Receipts (OR) and Sales Invoices immediately
Perform opening and closing cash count and complete end-of-day reconciliation with zero variance
Welcome every client within 10 seconds and confirm appointments and client identity
Answer calls and Messenger inquiries within SLA
Explain services, promos, packages, and clinic policies accurately
Schedule, confirm, and reschedule appointments; monitor cancellations and no-shows
Maintain complete, organized, and confidential clinic records including client registration forms, consent forms, treatment records, and payment records
About you
100% payment verification capability
100% cash reconciliation accuracy
Booking accuracy of 95% or higher
Ability to welcome clients professionally and handle complaints calmly
Proficiency in appointment scheduling and CRM systems
Strong organizational and filing skills
Ability to maintain confidentiality of clinic records
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