Technical Account Manager ASEAN, Enterprise Support - ASEAN
amazon web services (aws)
This position requires local presence. Please view similar jobs below.
Description Do you want to help our customers to adopt cutting edge cloud computing technology, solve the biggest of 'big data' problems, work with Internet scale distributed systems, and see the impact of your work with happy and successful customers Amazon Web Services (AWS) is looking for motivated technologists who have a desire to work in the cloud computing industry, where you will build your technical skills as well as learn from top subject matter experts and industry thought leaders. You will partner with customers and several AWS teams to craft highly scalable, flexible and resilient cloud architectures that address customer business problems. As a trusted customer advocate, the technical account manager will help organizations understand best practices around cloud-based solutions, as well as diagnose and reproduce technical issues with our technology products. You will provide ongoing support and technical guidance to help plan and build solutions using best practices, and proactively help in keeping your customer's AWS environments operationally healthy. You will have the opportunity to help shape and execute a strategy to build mindshare and broad use of AWS within organizations ranging from new start-ups to large enterprise customers. The ability to connect technology with measurable business value is critical to a technical account manager. This position will require the ability to travel 10% or more as needed. Key job responsibilities
Company - Amazon Web Services Philippines Inc. Job ID: A3189994
- Build a strong foundation of knowledge around AWS cloud services and the cloud ecosystem
- Work with customers of all sizes to execute on the Enterprise Support value proposition of AWS
- Assist with operational support needs for customers already using AWS
- Collaborate with experienced technical account managers to craft and share best-practice knowledge amongst the AWS communities
- Act as a technical liaison between customers, service engineering teams and support
- Effectively represent AWS within a customer's environment, and drive discussions regarding incidents, trade-offs and risk management
- 5+ years experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect, Service Delivery Manager etc.
- Expertise in two or more technical domains (e.g. System administration, networking, programming, dev ops, security, compute, storage, databases, big data, analytics, etc.)
- Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences
- Ability to juggle tasks and projects in a fast-paced environment
- Experience in customer-facing technical role or internal enterprise support environment
- Strong written and verbal communication skills with ability to explain technical concepts clearly to various audiences
- Bachelor's degree in engineering, computer science, or equivalent STEM field
- Experience working with enterprise customers
- Background in operational services or technical support environment
- Hands-on experience with AWS services and/or other cloud platforms (Azure, Google Cloud Platform)
Company - Amazon Web Services Philippines Inc. Job ID: A3189994
Vacancy posted 1 day ago
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