Chief Product and Technology Officer

This Chief Product and Technology Officer owns the strategic vision, execution, and reliability of Netbank’s product and technology ecosystem to drive commercial growth and seamless partner enablement across fintech, lending, and payment channels. Serving as a core executive leader alongside the CIO, Chief Innovation Officer, and CEO, the position leads high-performing product, architecture, engineering, and IT operations teams to deliver innovative initiatives—including AI integration, API enhancements, mobile app development, and merchant acquiring—while maintaining robust core banking uptime, security, and BSP compliance. Additionally, the role bridges commercial goals with external technical relations, managing partnerships with PPMI and BancNet, forecasting regulatory payment trends, and directly supporting sales enablement for high-value segments and international corporate clients.

1) Product and technology strategy

• Own the integrated product and technology vision , aligning roadmap priorities with Netbank’s commercial goals across lending, deposits, payments, and neobank enablement.
• Translate business strategy into a clear multi-quarter delivery plan covering platform architecture, product launches, infrastructure resilience, and partner-facing capabilities.
• Prioritize initiatives based on customer value, speed to market, regulatory readiness, and expected commercial impact.
• Advise the executive team on technology investment, platform scalability, innovation opportunities, and delivery trade-offs.

2) Project execution, with focus on innovation / new initiatives:

• Lead the end-to-end IT development pipeline, from discovery and design through build, testing, release, and post-launch optimization - especially in AI, new product and step-change initiatives
• Increase release speed and quality for new partner features, payment process enhancements, APIs platforms, innovations.
• Establish strong product and engineering operating rhythms, including roadmap reviews, sprint governance, release approvals, and delivery retrospectives.
• Assess major opportunities, including:
• merchant acquiring
• partnerships with alternative switches
• additional payment platforms
• provide coding for certain specific mobile apps, etc.

3) Core banking reliability, security, and operations. Support the CIO to:

• Ensure high availability and resilience of the core banking environment and surrounding systems that support customer transactions and partner operations.
• Strengthen production monitoring, incident response, root-cause analysis, and service recovery processes to minimize downtime and client impact.
• Oversee architecture, infrastructure, cybersecurity, and vendor performance to support secure and scalable banking operations.
• Partner with risk, compliance, and operations teams to ensure systems meet internal controls, audit expectations, and BSP-related operational standards.

4) Leadership, team capability, and cross-functional execution

• Build, lead, and develop high-performing product, engineering, QA, architecture, and IT operations teams with clear accountability and measurable goals.
• Coach leaders and individual contributors to improve execution discipline, problem-solving, stakeholder management, and decision quality.
• Create strong alignment between technology, operations, compliance, commercial, and partner-facing teams to remove blockers and accelerate delivery.
• Foster a culture of ownership, speed, customer focus, adaptability, and practical innovation across the Product and Technology pillar.

5) Partner enablement and commercial impact

• Work closely with commercial and implementation teams to design technology capabilities that help partners grow their customer base and transaction volumes.
• Improve partner experience by reducing integration friction, shortening time-to-launch, and increasing service reliability across APIs and banking workflows.
• Shape product offerings that create measurable value for Netbank’s fintech, lender, payments, and neobank partners.
• Track the business impact of product and technology decisions using revenue, utilization, uptime, operational efficiency, and partner satisfaction data.

6) External relations

• Build our relationships with PPMI, Bancnet and the BSP
• Provide a forward looking view on regulatory issues / trends in payments
• Identify / support sales to priority segments, including Utilities, government payments, and local corporates. Supporting presentations and discussions with international clients.

7) Internal leadership

• Being a core part of the Netbank leadership team, displaying positive and productive leadership styles.
• Coach junior members of staff in effective business operations.
• Partner closely with the Chief Innovation Officer, Chief Information Officer, and the CEO on product priorities.