Collections Officer / Rider
J.C.T. EZ Loan Corporation
Location: Quezon City
Department: Collections Division
Reports to: Collections Supervisor / Operations Manager
Job Summary
The Collection Officer is responsible for managing delinquent loan accounts, ensuring timely recovery of outstanding balances, and maintaining customer
relationships while complying with regulatory standards such as those set by the Bangko Sentral ng Pilipinas and Securities and Exchange Commission. The role involves field and office-based collection activities, negotiation with borrowers, and accurate documentation of all collection efforts.
Key Responsibilities
Account Management & Collections
· Monitor loan accounts and identify overdue payments.
· Conduct outbound calls, SMS, and field visits to delinquent clients.
· Negotiate repayment terms, restructuring, or settlement arrangements.
· Ensure achievement of monthly and quarterly collection targets.
Field Collection Activities
· Perform site visits to borrower residences or business addresses when necessary.
· Verify borrower information and assess capacity to pay.
· Secure post-dated checks (PDCs) or other payment commitments.
Documentation & Reporting
· Maintain accurate records of collection activities in the system.
· Prepare daily collection reports, aging reports, and status updates.
· Escalate problematic or high-risk accounts to supervisors.
Customer Relationship Handling
· Handle client concerns professionally and ethically.
· Educate borrowers on payment obligations and consequences of default.
· Maintain company reputation while enforcing collection policies.
Compliance & Risk Control
· Ensure all collection practices comply with company policies and SEC regulations.
· Adhere to fair debt collection practices (no harassment, threats, or misrepresentation).
· Support KYC validation and fraud detection during borrower interactions.
Key Performance Indicators (KPIs)
Recovery rate on delinquent accounts
Field visit productivity
Qualifications
Education
Bachelor’s Degree in Business Administration, Finance, Marketing, or related field
(preferred but not always required)
Experience
At least 1 year experience in collections, lending, or customer service is an advantage
Fresh graduates may be considered for junior roles
Skills & Competencies
Strong negotiation and persuasion skills
Good communication skills (Filipino and English)
Conflict resolution and problem-solving ability
High level of integrity and professionalism
Ability to work under pressure and meet targets
Technical Skills
Familiarity with loan management systems
Basic knowledge of Microsoft Excel / Google sheets and reporting
Other Requirements
Willing to do fieldwork within Metro Manila or nearby provinces
Preferably with motorcycle and valid driver’s license (for field collectors)
Amenable to flexible working hours
Work Conditions
Combination of office-based and fieldwork
Exposure client-facing situations
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