Front Office Associate

Duties & Responsibilities:

1. Welcome customers and guests in a warm and friendly manner.
2. Assists customers in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.
3. Knows all essential aspects of our business operations.
4. Collects payments by accepting cash, check, or charge payments from customers; and makes change for cash customers.
5. Balances cash drawer by counting cash at beginning and end of work shift.
6. Monitors lobby and work area determine customer flow.
7. Responds to customer inquiries and requests in a timely, friendly, and efficient manner.
8. Acts as the site liaison for the services and sales center.
9. Coordinating guest requests with housekeeping, concierge, and maintenance departments to ensure smooth operations. Answering telephone calls, as well as screening and forwarding calls.
10. Copying, scanning, and filing documents.
11. Monitoring office supplies and ordering replacements.
12. Keeping the reception area tidy and observing professional etiquette.
13. Providing information about hotel amenities, local attractions, and ensuring guest satisfaction by resolving any issues or complaints promptly.
14. Handling room bookings, cancellations, and modifications while maintaining accurate records.
15. Greeting guests, verifying reservations, processing payments, and issuing room keys.
16. Maintain a constructive attitude and add toward a quality work environment.
17. Perform various office tasks and should be disposed to carrying out clerical duties assigned in accordance with the particular office procedure.
18. Should be well groomed in clerical occupations with good understanding of office management practices.
19. Make necessary report regarding client's feedback, suggestions and complaints.
20. Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.

1. Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or other related field.
2. Excellent communication, customer service, and leadership skills.
3. Strong organizational and time-management skills.
4. Solid interpersonal skills.
5. Must be willing to work on shifting schedule.
6. Competency with Microsoft Office.
7. Ability to adapt to changing situations in a calm and professional manner.
8. Strong written and verbal communication skills.
9. Previous hospitality experience would be advantageous.
10. Must have flexible hours.