Admissions Consultant
Full-time
Best Office Staff - Philippines
We are hiring New Student Navigators (Admissions Counselors) to support a US-based higher education client. You will serve as the first point of contact for prospective students, guiding them through the pre-matriculation journey and ensuring a smooth transition into enrollment.
This is not a traditional call center role. You will manage a personal caseload of students like an account manager—owning their journey, maintaining engagement, and driving conversion from application to matriculation.
Key Responsibilities
- Manage a caseload of 100–300 prospective students through the admissions pipeline
- Respond to inquiries via phone, email, chat, and SMS in a timely manner
- Guide students on programs, career outcomes, requirements, and enrollment steps
- Drive conversion from application to matriculation through consistent follow-ups
- Maintain student engagement through Week 1 of the first term
- Identify and address barriers to enrollment proactively
- Ensure clean handoff to on-campus advisors when needed
- Maintain accurate records in CRM/SIS systems
Technology & Systems
- Use CRM systems (Salesforce or similar) to manage pipeline and track progress
- Leverage AI tools and automation for outreach and engagement
- Monitor AI-assisted conversations and ensure accuracy
- Assist students in navigating portals, LMS, and university systems
Qualifications
- At least 1 year experience in customer service, admissions, or sales
- Strong communication skills with clear and professional tone
- Ability to manage high-volume caseload independently
- Comfortable using CRM systems, email, chat, and AI tools
- Self-starter with strong organization and time management skills
- Willing to work US Eastern Time night shift
What We’re Looking For
- Proactive and ownership-driven mindset
- Ability to manage competing priorities and stay organized
- Comfortable engaging and guiding students independently
- Adaptable to changing processes and tools
- Empathetic and student-focused approach
Tech Requirements
- Processor: Intel iCore 5, Ryzen 5, or higher
- RAM: 16GB or more
- Setup: Dual Monitor
- OS: Windows 11 Pro
- Accessories: Noise-canceling headset & camera
Vacancy posted 1 day ago
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