Front Desk Officer
Full-time
XentroMall
Join Our Team as a Front Desk Officer!
Are you a highly organized and customer-focused individual with a passion for hospitality? We're looking for a Front Desk Officer to be the welcoming face of our establishment, ensuring every guest has a seamless and enjoyable experience. This vital role is at the heart of our operations, guaranteeing smooth transactions and providing exceptional service from arrival to departure.
As a Front Desk Officer, you'll be responsible for various tasks that keep our front office running efficiently and our guests happy. Your key responsibilities will include:
- Delivering Exceptional Guest Experiences: Consistently provide outstanding customer service, going above and beyond to accommodate guest inquiries, requests, and concerns with a professional and courteous demeanor.
- Managing Front Office Operations: Efficiently handle all hotel transactions, including check-ins and check-outs, and process payments (cash and credit card) while ensuring accurate issuance of receipts.
- Handling Reservations: Administer all reservations, cancellations, and no-shows meticulously, adhering strictly to company policy.
- Being the First Point of Contact: Expertly answer telephone calls, respond to general inquiries, and direct guests appropriately.
- Resolving Guest Issues: Address and resolve guest complaints and concerns with empathy and professionalism, striving for satisfactory outcomes.
- Maintaining a Pristine Environment: Ensure the front desk area and lobby are always clean, organized, and presentable.
- Reporting and Administration: Accurately accomplish daily sales reports and perform other essential administrative duties as assigned.
- Upholding Guest Confidentiality: Strictly maintain the privacy and confidentiality of all guest information.
We're seeking a proactive and dedicated individual who meets the following qualifications:
- Education: A graduate of Hotel and Restaurant Management (HRM), Tourism, or other related courses.
- Customer Service Expertise: Demonstrable knowledge and experience in handling diverse customer and client interactions, concerns, and complaints in a highly professional manner. Prior experience specifically dealing with guest complaints in a hospitality setting is a significant advantage.
- Industry Knowledge: Familiarity with the mall/hotel retail industry is a plus.
- Flexibility: Ability to work all shifts, including weekends, evenings, and holidays, as the needs of the business dictate.
- Experience:
- At least 1-2 years of working experience in a related front office or customer service role.
- Fresh graduates/entry-level candidates are welcome to apply!We highly value those with good internship exposure in administrative or operational functions and a strong willingness to learn and be trained.
Vacancy posted 1 day ago
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