Customer Service Representative (Davao & CDO)

Locations: Davao and Cagayan de Oro (CDO)

Work Setup: 100% Onsite

Job Description

We are looking for customer-oriented and motivated individuals to join our team as Customer Service Representatives.

The successful candidates will handle customer inquiries, provide accurate information, address customer concerns, and ensure a positive customer experience through effective communication and problem-solving.

Key Responsibilities

• Handle customer inquiries and concerns professionally.

• Provide accurate information and appropriate solutions to customers.

• Resolve customer complaints and escalate complex issues when necessary.

• Maintain high standards of customer satisfaction.

• Document customer interactions and update records accurately.

• Follow company policies, procedures, and quality standards.

• Meet individual and team performance targets.

Qualifications

Davao

• College Graduates: No BPO experience required.

• High School / Senior High School Graduates: Minimum 6 months of BPO experience is strictly required.

Cagayan de Oro (CDO)

• College Graduates: No BPO experience required.

• High School / Senior High School Graduates: Minimum 6 months of BPO experience is strictly required.

Required Skills

• Good verbal and written communication skills.

• Strong customer service and interpersonal skills.

• Problem-solving and active listening abilities.

• Ability to handle customer concerns professionally.

• Willingness to work in a fast-paced environment.

Work Requirements

• 100% Onsite work setup.

• Willingness to work on shifting schedules.

• Must meet the educational and experience requirements for the preferred location.