Customer Service Supervisor

Qualifications: Proven experience as a Customer Service Supervisor or in a similar role Proficient in MS Office applications Able to thrive in a fast-paced environment and handle challenging situations effectively Strong problem-solving skills, with the ability to resolve conflicts and manage customer complaints Capable of working with minimal supervision Amenable with shifting schedule Willing to be assigned in Marcos Highway, Antipolo Job Responsibilities: Lead, manage, coach, and develop team members to ensure optimal performance Address customer inquiries and concerns while maintaining high levels of customer satisfaction Coordinate with relevant stakeholders throughout the order fulfillment process (pickup to drop-off) to ensure service standards are met Prepare and analyze reports on team performance and customer feedback Stay updated on industry best practices and implement improvements to enhance service quality Perform other tasks as assigned