Online Sales Associate

WE’RE HIRING: Online Sales Associate

Company Description

HIRAIA Engraving Services is a specialized provider of high-quality engraving services, combining craftsmanship, creativity, and modern technology to create meaningful and customized pieces for clients across different industries. Based in Santa Rosa City, HIRAIA is committed to delivering quality work, purposeful storytelling, and lasting client experiences through thoughtful design and execution.

Role Description

This is a full-time on-site role for an Online Sales Associate based in Santa Rosa City.

Do you thrive in a fast-paced environment and enjoy turning conversations into successful sales? Our team is looking for an Online Sales Associate who can engage with customers online, understand their needs, provide excellent service, and convert inquiries into sales.

We're looking for someone who can balance speed and quality in customer interactions, build trust through empathy, and consistently achieve sales targets through effective communication and relationship-building.

What You'll Do

• Respond to customer inquiries through chat and online platforms promptly and professionally
• Convert inquiries into confirmed orders and sales opportunities
• Guide customers throughout the buying process by providing product recommendations and solutions
• Build rapport and trust with customers through excellent service and empathy
• Follow up with leads and prospective customers to maximize conversion rates
• Accurately encode customer details, quotations, and order information
• Coordinate with Operations and Fulfillment teams to ensure smooth order processing
• Monitor customer concerns and provide timely resolutions
• Consistently achieve individual and team sales quotas and performance targets

You Might Be a Good Fit If You Are:

• Goal-driven and motivated by achieving sales targets
• Empathetic and customer-focused
• Confident and persuasive in written communication
• Able to multitask and manage multiple customer conversations simultaneously
• Fast and accurate in typing and data entry
• Adaptable and able to thrive in a fast-paced environment
• Resilient, proactive, and eager to learn
• A collaborative and dependable team player

Qualifications

• Experience in online sales, customer service, chat support, or related fields is an advantage
• Strong written communication and customer engagement skills
• Good typing speed and computer proficiency
• Ability to handle multiple inquiries while maintaining quality customer service
• Sales-oriented mindset with the ability to meet performance metrics and quotas
• Fresh graduates and career starters with strong potential are welcome to apply
• Senior High School graduate, Vocational graduate, College undergraduate, or College graduate
• Willing to work onsite in Santa Rosa City, Laguna

Why Join HIRAIA?

• Warm and inclusive environment where everyone is welcome
• Opportunities for growth, coaching, and professional development
• Recognition through Kansha Moments and commendations
• Collaborative and supportive team culture
• Performance-driven environment that rewards initiative and results
• Meaningful work that creates lasting impact for clients

Building Meaningful Connections Through Every Interaction.