Remote VoIP Support Technician
Full-time
iSupport Worldwide
Key Responsibilities
- Build-out, support, and troubleshoot VoIP systems for a growing customer base
- Configure extensions, DIDs, and call routing rules
- Provision, configure, and troubleshoot IP phones (Yealink)
- Provide basic support for Asterisk-based PBX systems
- Assist customers via email, phone, and ticketing system
- Diagnose and resolve common issues, including registration failures, one-way/no audio, and call quality problems (jitter, latency, packet loss)
- Document recurring issues and resolutions for the internal knowledge base
- Escalate complex technical issues to senior engineers when needed
Scope of Support (includes but is not limited to)
- SIP registration problems
- One-way or no audio
- Call quality issues (echo, dropped calls, latency)
- Basic firewall/NAT-related connectivity issues affecting VoIP traffic
Requirements
Requirements
- Minimum 1 year of hands-on VoIP support or technical support experience
- Solid understanding of SIP protocol fundamentals and how calls are established, routed, and terminated
- Working knowledge of networking basics (IP addressing, NAT, firewalls, QoS, ports/protocols) as they relate to VoIP performance
- Working knowledge of E911 concepts and emergency calling configuration in VoIP environments
- Broad systems knowledge with the ability to support, set up, troubleshoot, and maintain VoIP environments
- Hands-on experience configuring and troubleshooting PBX platforms (e.g., Asterisk, NetSapiens, Yeastar, or similar VoIP systems)
- Ability to configure and troubleshoot call routing, ring groups, auto attendants, business-hour routing, voicemail routing, and extension settings
- Familiarity with IP phone provisioning, ideally Yealink devices
- Comfortable handling a variety of technical issues rather than working within rigid support tiers
- Strong written and verbal English communication skills, with the ability to explain technical issues clearly to non-technical customers
- Self-motivated, proactive, and resourceful, with a strong sense of ownership and initiative in resolving customer issues
- Ability to work independently in a remote setting and manage a support queue
- Reliable internet connection and a quiet home-office setup suitable for phone/video support
Preferred Qualifications (Nice to Have)
- Experience with Asterisk-based PBX systems
- Experience with NetSapiens or similar hosted PBX platforms
- Prior experience working for a VoIP/UCaaS provider
- Basic scripting knowledge (Bash, Python, or similar) for troubleshooting or automation
- Familiarity with call quality monitoring tools (e.g., Wireshark for SIP/RTP analysis)
- Experience with ticketing systems (ConnectWise, etc.)
Benefits
- Free lunch meal, fruits, snacks, and drinks
- Onsite gym with a free professional instructor
- Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
- Weekly engagement activities with prizes that are up to 3,000 PHP
- Free upskilling academy to improve your performance and skillset
- State-of-the-art facilities from toilets to your workstation
- Amenities such as sleeping quarters, game area, chat room, shower room
Vacancy posted 20 days ago
Similar jobs that could be interesting for youBased on the Remote VoIP Support Technician in Pasig vacancy
70000 - 90000 Php
...survive on pizza and panic. We're looking for an experienced Support Tech (After Hours) to join our global support team. You'll... ...₱70,000 and ₱90,000 per month , plus additional benefits. ~ Remote working arrangements. ~"Never Stop Growing", 10 paid study days...- ...incidents via our ticketing system, email, and phone ~ Perform remote hardware and software troubleshooting using RMM and remote... ...immediately ~ Educate users on security best practices during support interactions Continual Improvement ~ Identify recurring...
- ...Senior Support Technician Let’s be honest. If you’ve ever had to explain to your family why you’re eating dinner at 8am or why your “lunch... ...chaos Requirements What you’ll be doing Providing remote and phone-based support to Australian clients Acting as the...
- ...You’ve been grinding remote tickets for years. You’ve mastered the queue. You’ve soloed Exchange. You’ve tanked Azure outages... ...are genuinely great to work with. This isn’t just another support role. It’s a chance to: ~Work across desktop, servers, firewalls...
80000 - 100000 Php
...... we should probably talk. We're looking for a Network Support Technician to join our Philippines team, supporting our US-based parent... ...it like it's the last slice of pizza. Hybrid working, with remote considered for the right candidate. Genuine career...15000 - 40000 Php
...an experienced professional, we may have a role that fits your skills and career goals. What You’ll Do Voice / Customer Support Roles • Handle inbound and outbound customer inquiries in a professional manner • Provide accurate information about products,...- ...smart people do their best work when they're informed, aligned, supported, and rewarded. We also believe there are enough politics in the... ...Christmas parties Loyalty bonuses* Work setup: Primarily remote, with intermittent office visits based on business needs.*...
- ...Pro-hygienics Human Resource and Services Corporation are seeking a Sales Technical Support specialist who will play a crucial role in bridging the gap between our technical capabilities and client needs. Assist sales teams by providing technical expertise during the...
- ...candidate will be responsible for providing exceptional service and support across the organizations. This includes installation,... ...to the Field Service Technical Expert as needed. Perform remote diagnostics and propose solutions where applicable. Execute...
25000 - 35000 Php
...building their own cold room, and we're looking for a hands-on technician to keep our units running at peak performance.... ...-tune unit performance using both manual inspection and remote telemetry data Support installation and commissioning of new Polar Box deployments...- ...Provide technical support and troubleshooting for issues related to VoIP, SIP, WebRTC, and cloud communications platforms. Analyze and resolve complex network-related problems affecting voice and video communication quality (e.g., jitter, latency, packet loss)....
- ...Provide Tier 2/3 support for VoIP, SIP, WebRTC , and other UCaaS-related issues. Troubleshoot network-related problems affecting call quality (jitter, latency, packet loss, etc.). Use tools like Wireshark for deep-dive packet analysis and RCA. Monitor service...
- ...Responsibilities: Troubleshoot and diagnose electronic equipment and system problems. Provide technical assistance to customers, technicians, and other departments. Perform testing, repair, calibration, and preventive maintenance of electronic systems. Analyze...
- ...looking for a highly organised and detail-oriented Transportation Support to coordinate daily transportation and logistics operations... ..., to ensure proper handling and timely movement Coordinate remotely with dock teams to support shipment execution and resolve transportation...
- ...proper implementation of network designs. Adhere to safety standards and regulations while executing fieldwork. Provide technical support and assistance to customers regarding OSP services. Requirements Educational Qualifications: High School diploma or...
- ...We are seeking an experienced Kitchen Technician to join our team in a 4 star hotel in Ortigas Center, Pasig, Metro Manila. What you... ...team to ensure kitchen equipment is functioning optimally to support food preparation and service What we're looking for With...
- ...are looking for a proactive and customer-focused Tier 1 Network Support Specialist to join our UCaaS support team. In this role, you... ...point of contact for technical issues related to voice over IP (VoIP), basic network connectivity, and UCaaS platforms. You will work...
- ...We are seeking a personable Nail Technician to join our team. The ideal candidate will be passionate about nail care, detail-oriented,... ...Transportation allowance ~13th-month pay ~ Statutory benefit ~ Supportive work environment ~ Career growth and development...
- ...maintenance on electronic systems and devices Use tools and testing equipment such as multimeters, oscilloscopes, and soldering irons Support engineers in the design and development of electronic systems or prototypes Calibrate electronic instruments and ensure...
- ...telecom lines and network equipment Configure and troubleshoot routers, modems, switches, and services Provide on site technical support and service demonstrations to customers. Maintain accurate records of work orders and adhere to safety protocols....
- ...equipment # Perform maintenance and repair # Ensure system functionality # Monitor and diagnose technical problems # Maintain documentation # Provide technical support and user training # Coordinate with supervisors # Knows how to estimate and survey...
- ...Description Install, maintain, and repair equipment in accordance with company standards. Provide excellent customer service and support throughout the service process. Conduct routine inspections and troubleshooting of systems to ensure functionality. Document...
- ...distribution, lighting, and control systems using AutoCAD and other design software. Read and interpret Electrical and Auxiliary plans to support project development and execution. Provide technical support to contractors, suppliers, and project teams, ensuring compliance...
- ...The maintenance technician position is responsible for performing highly diversified duties to install, troubleshoot, repair and maintain... ...and productive maintenance systems and processes to support the achievement of the site’s business goals and objectives....
- ...preventive maintenance. Ensure compliance with safety and environmental regulations. Provide excellent customer service and support. Document work completed and maintain service records. Stay updated with industry trends and technologies. graduate of 2-3...
- ...The Laboratory Technician supports daily laboratory and clinic operations by performing specimen collection, patient assistance, data encoding, and basic front desk and cashiering tasks. The position requires flexibility, accuracy, and willingness to undergo cross-training...
- Manage all demo, set-up/installation and hardware/software repair, preventive maintenance, consumables stocks and test task to Lexmark Printers and other IT equipment. Graduate of Associate or Bachelor's degree in technical courses. Fresh Graduates are welcome to...
- ...environmental standards Conducts quality checks and insepection on plant/facility performance Support operational improvements; may contribute to system Guide junior technicians; support staff training Writes daily updates, compliance reports, and documentation...
- ...We are seeking a reliable and proactive Electrical Technician to join our NSF Operations team in South NCR. In this role, you will handle field inspections, equipment maintenance, and technical support across designated client sites while operating company/service vehicles...
- Responsibilities Installing, maintaining and repairing service equipment. Conducts performance tests and identifying maintenance risks on equipment. Performs preventive maintenance duties and carry out proactive repair works when necessary. Ensuring compliance...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Remote VoIP Support Technician. Be the first to apply!
