Strategic CSM for Italian Accounts — Remote Europe

SLAMcore

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Europe

Full time

Remote

Commercial

Reporting to the AVP of Customer Success and focusing on Italian accounts in Europe – you are energetic, driven, and care deeply about the success of our customers.
As a Strategic Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users.
You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users.
You are capable of engaging in business‑level and technical conversations at multiple levels of the organisation, including the C‑suite.
Ideal for an individual who wants to expand their career with a fast‑growing software company.

Customer‑facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar, ideally in B2B SaaS.
Experience in managing a Book of Business along with KPIs.
A track record in managing risk, forecasting, and identifying growth opportunities.
Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services.
Successfully onboarding new clients and building key relationships in the first critical months and beyond.
Coordinating and leading regular client check‑ins with clear outcomes on client health and opportunities with senior stakeholder attendance.
Light video editing using the Synthesia platform.
Retention and growth of our enterprise clients.
Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities.
You need to be fluent in Italian and English.
You are based in Europe – can sit remote.

Hybrid setting where you can work from our London office in Soho.
Competitive salary + stock options in our fast‑growing Series E start‑up.
Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay.
25 days of annual leave + public holidays in the country where you are based.
Cycle to work scheme (London).
Regular socials and company retreats and regular tasty lunches.
Private Medical Insurance including mental health support, dental & vision, cashback and gym discounts.
A generous referral scheme.
Pension contribution/salary sacrifice.
Work from home set up.
Huge opportunity for career growth as you’ll help shape a market‑defining product.

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Vacancy posted 1 day ago

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