Operational Risk Manager (Risk Officer)

Job Summary

The Operational Risk Manager oversees the design and implementation of the operational risk framework, ensuring risks are proactively managed, reported, and aligned with the organization’s risk appetite.

Key Responsibilities:

• Develop, maintain, and enhance the operational risk management framework, policies, and procedures in line with regulatory requirements and industry best practices
• Partner with senior management to define risk appetite, risk limits, and thresholds, and embed them across the organization
• Standardize risk assessment methodologies and terminology to ensure consistent risk identification and evaluation
• Lead and oversee operational risk assessments, including RCSAs, scenario analysis, root cause analysis, and emerging risk reviews
• Establish and manage operational loss and near‑miss data collection and analysis to inform risk mitigation strategies
• Design, implement, and monitor key risk indicators (KRIs) and risk limits to track operational risk exposure
• Collaborate closely with business units, IT, Information Security, HR, Procurement, Legal, and BCM to ensure integrated risk management and operational resilience
• Prepare and deliver operational risk reports and dashboards to senior management and the Board
• Drive operational risk awareness through training, communication initiatives, and facilitation of risk workshops
• Promote a strong risk culture and accountability across all levels of the organization

Educational Background:

• Bachelor’s degree in Risk Management, Finance, Accounting, Business Administration, or a related field
• Postgraduate degree (e.g., MBA, Master’s in Risk Management, or equivalent) is an advantage

Professional certifications are highly preferred, such as:

• PRM (Professional Risk Manager)
• CRM (Certified Risk Manager)
• Relevant operational risk, internal audit, or compliance certifications

Relevant Work Experience (Previous work or exposure that closely matches the tasks or environment of the role):

• 5–8 years of experience in operational risk management, enterprise risk, internal audit, compliance, or related control functions
• Experience developing or enhancing operational risk frameworks, policies, and governance structures
• Hands‑on experience leading RCSAs, scenario analysis, loss event and near‑miss reviews, and remediation tracking
• Proven experience working with business units and cross‑functional stakeholders to identify and mitigate operational risks
• Experience preparing senior management and Board‑level risk reports
• Prior experience in a regulated environment (e.g., banking, financial services, insurance) preferred