Ticketing Agent | Paid Training with HMO | Cebu
Full-time
Metacom Careers
Ticketing Agent (BPO Agent)
Cebu City | Onsite
Metacom Careers
Responsibilities
- Handle travel-related inquiries via phone, email, or chat
- Assist clients with bookings, modifications, or cancellations
- Provide accurate information on travel options, schedules, and promotions
- Record all interactions and maintain updated documentation
- Escalate complex concerns to supervisors when needed
- Meet service quality and customer satisfaction goals
Schedule & Training
- Rotating shifts, including nights, weekends, and holidays
- Paid training on travel systems and company procedures
Requirements
- No experience required — fresh graduates are welcome to apply!
- Open to College Fresh Graduates
- Open to High School/Senior High School Graduates
- Good English communication skills
- Basic computer skills
- Customer-focused and detail-oriented
- Willing to work onsite in Cebu City
- Willing to work on shifting schedules
Vacancy posted 1 day ago
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