Customer Service Representative
Full-time
Metacom Careers
Description - Provide exceptional customer service through various channels including phone, email, and chat.
- Assist customers with inquiries, issues, and complaints in a professional and timely manner.
- Collaborate with team members to ensure customer satisfaction and improve service delivery.
- Document customer interactions and feedback accurately in the CRM system.
- Maintain knowledge of product offerings and promotions to provide accurate information to customers.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field preferred.
- Experience Level: 0–2 years of experience in a customer service role.
- Skills and Competencies: Proficient in English language with excellent interpersonal skills.
- Skills and Competencies: Strong organizational skills with the ability to multitask effectively.
- Skills and Competencies: Team player with the ability to work collaboratively.
- Skills and Competencies: Basic technical skills related to call center software and systems.
Vacancy posted 4 days ago
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