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Korean Healthcare Customer Support - Php 100,000- Php 110,000 Monthly

100000 - 110000 Php
Full-time

J-K Network Services

Company Profile: One of the biggest US based BPO Company that delivers outsourcing broad operational support across diverse locations.

Position: Korean Healthcare Specialist

Industry: BPO Company

Location: Makati City or Pampanga

Salary: Php 100,000 - 110,000 Monthly 

Work Schedule: Shifting schedule

Work set-up: Onsite

Benefits:

  • Government mandated benefits
  • 13th month pay
  • HMO with 1 free dependent upon hire
  • Life Insurance
  • 10% Night Differential
  • 20 PTO credits annually
  • VL and SL cash conversion
  • Annual Performance-Based Merit Increases and Employee Recognition

Requirements:

  • Filipino proficient in Korean Language
  • Korean National proficient in English and has a permanent visa in the Philippines
  • College graduates and undergraduates can apply
  • Customer service in health care background is a plus, but not required
  • Familiarity with CRM systems, data entry, and email/chat
  • Can start as soon as possible

Responsibilities:

  • Assist customers by handling communications in Korean and English phone calls, emails, and chat.
  • Provide assistance and answer the questions about health insurance plans, including coverage details, benefits, and who qualifies.
  • Guide the customers on how to navigate the claims process, check claim statuses, and handle simple troubleshooting issues.
  • Respond to inquiries about billing, payment procedures, and premium schedules in a timely manner.

Recruitment Process:

  • Resume screening
  • Initial interview
  • Final Interview
  • Job offer
Vacancy posted a month ago
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