Fraud and Risk Analyst

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What can you expect in a Fraud and Risk Analyst role with TaskUs:

Think of yourself as someone who is responsible for managing the Fraud Risk and Cyber Risks of a campaign. This generally covers Identifying the Fraud Risks, recommend and implement preventative and detective controls, manage all fraud-related risks across operations and support teams, and monitor key controls for the detection and continuous audit of fraud risks.

Imagine yourself going to work with one thing on your mind: to conduct Risk Assessments and other Risk Management Related activities. Your tasks center on providing world-class service to our teammates.

Key Responsibilities:

• Conducting Risk Assessments and other Risk Management Related activities
• Ensuring Alignment of Security Controls to Regulatory Standards
• Conducting Investigation and assisting in Litigation as needed
• Partnering with both Operations and Clients to strengthen security controls
• Conduct reviews for the identification of fraud risks, and recommend controls for the detection and prevention of fraud
• Completes assignments as directed by the Fraud Prevention and Audit team
• Must stay current with new fraudulent activities that may breach TaskUs' security measures
• Recommend new technologies for fraud detection and prevention
• Develop internal control and governance procedures to ensure minimal risk of fraud
• Evaluate TaskUs and client applications for separation of duties issues and general internal control deficiencies which may contribute to fraud risk
• Provide reporting from continuous audit/monitoring initiatives once fraud risks and controls are mapped
• Work with IT and InfoSec engineers for the implementation of DLP and user activity monitoring controls
• Provide Fraud incident response support and fraud investigation
• Participate in fraud mapping exercises and continuous audit processes
• Maintain and update relevant system and process documentation and develop ad-hoc reports as needed.
• Perform a variety of other fraud and risk-related tasks
• Perform necessary functions as needed by Management

Preferred Qualifications:

• A minimum of 3 years audit and risk experience; at least one of those years focused on fraud prevention and detection.
• Familiar with a variety of the field's concepts, practices, and procedures.
• Interest in the pursuit of an industry recognized fraud, audit or security certification is preferred, such as CFE, CIA or CISA.
• A demonstrated wide degree of creativity and latitude is expected in order to best align internal fraud controls with the business needs, and to ensure that operational efficiencies and client satisfaction are duly considered
• Sound technical writing, documentation, and communication skills are required.
• Proficiency with understanding of enterprise, network, system and application level security issues.
• Understanding of the system hardening processes, tools, guidelines and benchmarks
• Experience with DLP and fraud detection technologies.
• Candidates should have excellent project management skills with the ability to self-start projects.
• Ability to handle sensitive and/or confidential material and information with suitable discretion
• Excellent interpersonal skills and a professional demeanor
• BPO contact center experience preferred, but not required.

Education / Certifications:

• Bachelor's degree in IT Security, Computer Science, or any equivalent experience with Information Security software/solutions

Work Location / Work Schedule / Travel:

• Current WFH (must be amenable to report onsite if needed)
• Rotating/shifting schedule
• Amenable to start ASAP

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL .