Technical Account Manager
NCC Group
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Technical Account Manager
Application Deadline: 6 July 2026
Department: Sales
Employment Type: Full Time
Location: PHL Manila
Reporting To: Daniel Hujibens
Description
Position Title: Technical Account Manager
Location: Taguig City, Metro Manila – 2 days per week onsite
NCC Group’s Cloud XDR Team provides a world class Extended Detection and Response (XDR) services, detecting, responding and mitigating cyber-attacks on our customers' networks in our Security Operations Centres using the Microsoft Sentinel ecosystem. The Cloud XDR Team is looking for a Technical Account Manager with a passion for security to join the team to help customers get the most out of our services to protect their networks.
This role is ideal for a seasoned SOC Analyst or sales engineer with experience in cyber security looking to broaden their scope of cyber skills with a strong focus on detection and response to cyber incidents.
Responsibilities
- Act as the customer advocate within the Cloud XDR Team
- Own the operational relationships with the customers
- Assist the operational teams in fixing issues that arise during the operation of services
- Identify and implement, with the assistance of engineers and architects, technical enhancements to the services that drive value for our customers
- Act as the SME to customers to improve the quality of service they are receiving and maintain a roadmap for those customers
- Assist with the onboarding of new customers, building an understanding of customers' business risks
- Work with the onboarding consultants to build Threat Models of customers and maintain them during live service
Qualifications
- Excellent interpersonal and communication skills
- Good understanding of basic cyber security principles
- Experience working in/around Security Operation Centres
- Experience of using and/or managing SIEM/EDR/SOAR platforms
- Ability to work, and manage time and tasks independently
Desirable
- Direct experience of Microsoft Sentinel and its ecosystem
- Good understanding of cloud platforms, particularly Azure
- Basic ability to script in languages such as Python, PowerShell, Bash etc
Ways of Working
- Focusing on Clients and Customers
- Working as One NCC
- Always Learning
- Being Inclusive and Respectful
- Delivering Brilliantly
Benefits
- Transportation and rice allowances
- Night differential, overtime pay and holiday pay
- 13th‑month pay and performance‑based bonus plan
- Day‑1 HMO healthcare coverage for you and dependents
- Outpatient medicine reimbursement
- Group life insurance, accidental death & disability cover
- Employee Assistance Program (EAP) with 24/7 confidential counselling
- Generous vacation and sick leave, available from Day 1
- Special Time Off for life events (e.g., marriage, grandparent, pet)
- Company share plan & Sharesave scheme allowing discounted share purchase through monthly savings
Vacancy posted 1 day ago
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