Customer Success Lead
Booth and Partners Pte Ltd
OpenLoop Health — Customer Success Lead
People Leadership & Team Management
Direct Supervision: Manage, support, and mentor a team of Customer Success Specialists (CSS), covering daily performance monitoring, attendance tracking, workload distribution, and team concern resolution.
Onboarding & Coaching: Facilitate onboarding, lead ongoing training initiatives, and provide structured coaching and feedback.
Performance Accountability: Hold team members accountable to established performance standards and metrics, with direct accountability for team outcomes and progress.
Client Management & Operations
Program Delivery: Drive end-to-end client program delivery through proactive communication, swift issue resolution, and timely reporting.
Contractual Alignment: Manage client expectations by maintaining a deep understanding of client agreements and aligning services with contractual obligations.
Needs Assessment: Gather complex client requirements and coordinate internal resources to support client care delivery systems.
Communication & Detail: Execute tasks with a high sense of urgency, strong attention to detail, and clear written/verbal updates for external and internal stakeholders.
Process Improvement & Strategy
Performance Systems: Define, implement, and refine performance measurement systems to enhance operational excellence.
Workflow Optimization: Continuously evaluate existing processes, identify operational gaps, and optimize technical workflows to boost service delivery efficiency.
Internal Guidance: Provide targeted training and guidance to internal teams on operational requirements necessary for seamless service execution.
Cross-Functional Collaboration & Quality
Seamless Patient Journey: Partner with clinical and non-clinical teams to guarantee a consistent, high-quality patient journey.
Cross-Departmental Synergy: Collaborate across Clinical, Non-Clinical Patient Support, and Customer Success departments to support client accounts.
Data Integrity & Compliance: Maintain complete, accurate, and timely updates within internal systems while ensuring strict data security compliance.
Technical Issue Escalation: Proactively identify, document, and escalate technical or systemic issues when tools fail to perform as intended.
- ...Infinit-O is the trusted, customer-centric, and sustainable leader in Business Process Optimization... ...of our operations—aligning business success with a positive impact on our clients,... ...additional data points (TVPI, RVPI) ● Team Lead Duties: ● Establish and execute...
- KEY RESPONSIBILITIES Design, code, test, and debug software systems under the direction of the project manager or team leader. Develop applications per detailed specifications using specified programming languages, tools, and techniques. Deliver unit-tested ...
- ...About the Role The Customer Service Support role is part of the Sales Operations organization and serves as a key liaison between... ...problem-solving, and customer service skills are essential to success in this role. The ideal candidate is proactive, adaptable,...
- ...The Client Founded in 2014, our client, All That Jazz is a leading dance academy in Singapore with over 1,500 students across 5... ...Role Overview We are seeking a responsive, solutions-focused Customer Support Executive to manage incoming customer inquiries across...
- ...Infinit-O is the trusted, customer-centric, and sustainable leader in Business Process Optimization. We empower finance and healthcare... ...these values into every aspect of our operations—aligning business success with a positive impact on our clients, people, and communities....
30000 Php
...salary After 6 months: Base salary increases to PHP 40,000/month Requirements Key Responsibilities Convert inbound leads into active trading clients Guide new clients through onboarding and first deposit Build rapport and identify client trading needs...- ...Providing an exceptional customer experience is at the core of everything you do. The Microsoft Licensing Specialist will provide full end-to-end sales and operational support, including quoting, contract creation, order creation, and order management. You will...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success Lead. Be the first to apply!
