Vice President - Accounting Operations

Job Title: Vice President - Accounting Operations

About the Client:  The Company is a U.S.-based restaurant technology and outsourced accounting services organization serving the restaurant and hospitality sector. Its services include restaurant accounting operations, restaurant technology consulting, cost control systems, business intelligence, customized systems integration, and software development.

The Philippines-based team is central to the Company's operating model
and is expanding as client demand grows. Following a recent acquisition, the business is entering a significant growth phase and expects to onboard hundreds of new clients over the next two years. The Company values accountability, innovation, continuous improvement, collaboration, direct communication, and practical execution.

Overview:  The Vice President of Accounting Operations will lead, scale, and strengthen the Company's Philippines-based accounting operations. This is a senior leadership role with responsibility for team performance, accounting operations quality, process standardization, workforce planning, and operational scalability across multiple
accounting functions. The ideal candidate combines deep accounting expertise with strong operational leadership. This person must be
strategic enough to design scalable systems, hands-on enough to understand the work being performed by each function, and confident enough to challenge existing processes constructively. The role requires high autonomy, strong executive communication, and the ability to translate business priorities into measurable operational improvements.

Responsibilities: Leadership and People Operations

• Lead and manage a Philippines-based accounting organization of 70+ professionals across Accounts Payable, General Accounting, and Special Projects teams.
• Provide direct leadership across Manila-based staff, a Luzon-based BPO team, and virtual specialists working throughout the Philippines.
• Set clear performance expectations and build a culture of accountability, quality, urgency, ownership, and continuous improvement.
• Develop, coach, and mentor managers and individual contributors, with a focus on strengthening future leaders within the accounting operations function.
• Build and oversee structured onboarding, training, professional development, and role-readiness programs.

• Ensure team members are aligned to the right roles based on skill set, client complexity, workload volume, capacity, and development potential.

Operational Strategy, Scaling, and Execution

• Design and execute operating plans that support rapid client growth while maintaining service quality, accuracy, timeliness, and consistency.
• Develop staffing and workforce planning strategies that align client needs, complexity, service expectations, workload volume, and employee capacity.
• Identify available capacity across the team and deploy resources effectively to special projects, cross-functional initiatives, and high-priority operational needs.
• Review, standardize, and improve SOPs across client groups to drive consistency, scalability, and operational efficiency.
• Challenge existing workflows constructively and implement process improvements that improve accuracy, turnaround time, client service, and team productivity.
• Own initiatives end-to-end, from concept and design through implementation, adoption, and sustained performance management.
• Troubleshoot operational issues, conduct root-cause analysis, and present practical solutions and recommendations to U.S.-based leadership.

Accounting Operations, Controls, and Quality

• Maintain strong oversight of accounting operations across Accounts Payable, General Accounting, and special project functions.
• Ensure accounting processes are performed in accordance with company standards, client requirements, operational controls, and documented procedures.
• Maintain sufficient hands-on knowledge of all accounting processes to step in, guide, diagnose issues, or perform work during critical situations or escalations.
• Establish and refine metrics, reporting, and operating cadences to monitor team efficiency, accuracy, capacity, utilization, service levels, and quality trends.
• Provide regular performance insights, risks, issue escalations, and improvement recommendations to the SVP of Accounting Operations and COO.
• Develop operating visibility into the Philippine operations, including financial and P&L-related performance as responsibilities are transitioned over time.

Systems, Reporting, and Knowledge Management

• Develop deep expertise in the accounting systems, operational tools, project management platforms, time-tracking tools, and technologies used by the team and supported clients.
• Independently learn current systems and assess how they are used in practice, then design improved workflows aligned with operational goals.
• Improve the use of task management and time-tracking tools to support better project management, capacity planning, accountability, and reporting.
• Lead documentation efforts and expand the Trainual knowledge base, or comparable training resources, to support consistency, scalability, and knowledge transfer.
• Use advanced Excel and reporting analysis to evaluate workload, productivity, staffing needs, service levels, and operating performance.

Stakeholder Communication and Client Support

• Partner closely with U.S.-based leadership to align priorities, communicate progress, and surface risks early.
• Communicate clearly, directly, and concisely with executive stakeholders across geographies.
• Support occasional direct client interaction when accounting team members require clarification, escalation support, or assistance resolving operational issues.

Required Qualifications:

• Bachelor's degree in Accounting required; CPA strongly preferred.
• 10-15+ years of progressive accounting experience, including at least 3-5 years in senior leadership roles.
• Proven experience leading offshore, shared services, BPO, or distributed accounting operations teams of approximately 50-100 people.
• Strong, seasoned accounting foundation with the ability to understand, review, and guide the work performed across multiple accounting functions.
• Demonstrated ability to scale teams, processes, controls, operating cadences, and systems in a fast-growth environment.
• Strong knowledge of accounting principles, operational controls, standard operating procedures, service-level expectations, and accounting operations workflows.
• Advanced Excel proficiency, including analysis, reporting, large spreadsheet management, and operational performance review.
• High technology aptitude, including the ability to quickly learn, assess, and optimize accounting systems, ERPs, task management tools, time-tracking tools, and knowledge-management platforms.
• Exceptional analytical, root-cause analysis, problem-solving, organizational, and prioritization skills.
• Strong executive communication skills with the ability to present performance insights, risks, tradeoffs, and recommendations clearly and concisely.
• Ability to operate with high autonomy, sound judgment, urgency, and ownership without excessive reliance on day-to-day direction from senior leadership.

Preferred Qualifications:

• Experience in restaurant, hospitality, foodservice, retail, or multi-location client environments.
• Experience working with U.S.-based companies, global teams, or U.S. accounting operations stakeholders.
• Experience supporting rapid client onboarding, post-acquisition integration, or high-growth operating environments.
• Exposure to multiple large accounting ERPs and practical experience improving project management, time tracking, and operational reporting systems.

Ideal Candidate Profile:

• Strategic yet hands-on: Able to see the big picture while understanding the details necessary to drive execution and solve operational problems.
• Confident and constructive: Willing to challenge assumptions, push back appropriately, and offer practical alternatives rather than simply agreeing.
• Autonomous and accountable: Comfortable operating with latitude, owning decisions, and following through without heavy supervision.
• Process- and systems-driven: Focused on standardization, scalability, consistency, documentation, and measurable efficiency gains.
• Strong people leader: Able to coach managers, optimize talent placement, improve utilization, and build a high-performance culture.
• Execution-focused: Balances strategic planning with urgency, practical implementation, and visible operating improvements.

Key Success Indicators:

• Clear operational visibility across the Philippines accounting organization.
• Improved reporting on efficiency, accuracy, capacity, utilization, service levels, and quality trends.
• Scalable and standardized SOPs across client groups and accounting functions.
• Strong root-cause analysis and faster resolution of recurring operational issues.
• Effective workforce planning, bandwidth optimization, and deployment of talent to high-impact work.
• Increased management bench strength and stronger accountability across teams.
• Successful transition of delegated responsibilities from U.S.-based leadership to the Philippines-based VP role.

Company Culture:

The Company operates in a fast-paced, direct, and collaborative environment. Voice and input from all levels are valued, and leaders are expected to communicate clearly, act with urgency, improve the way work gets done, and model accountability.

Why Join STAFFVIRTUAL?

• Competitive compensation and benefits package

  • HMO Day 1 + FREE dependent coverage

  • De minimis and allowances

  • Attendance bonus

  • Paid time offs

• Company-provided work setup (laptop, monitor, accessories)

• Training, career growth, and global exposure

• A collaborative and supportive team culture

If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, we'd love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!