Core Network Engineer
Temporary
WeSupport Incorporated
Qualifications
- 2–3 years of relevant experience in a Network Operations Center (NOC) or similar technical operations environment. (Must Have)
- Experience in network, system, or service monitoring and incident management. (Must Have)
- Knowledge of troubleshooting and escalation procedures for network, system, and service-related issues.
- Experience using ticketing or IT service management (ITSM) tools . (Must Have)
- Familiarity with service management metrics such as MTTR, MTBF, and Service Availability . (Must Have)
- Strong coordination and communication skills when working with clients and internal technical teams.
- Mandarin-speaking proficiency is required , with the ability to communicate effectively with Mandarin-speaking customers. (Must Have)
- Proficient in English and Filipino for internal and client communication. (Must Have)
- Willingness to work in a NOC/operations environment , including shifting schedules if required. (Must Have)
- Strong attention to detail and ability to properly document incidents, troubleshooting steps, and resolutions.
Job Description
- Monitor networks, systems, and services to ensure availability, stability, and performance.
- Monitor and respond to alerts, incidents, and service issues in a timely manner.
- Provide technical support and coordinate incident resolution with clients and internal teams.
- Communicate with Mandarin-speaking customers regarding service issues, incidents, and technical concerns.
- Perform routine service, system, and network health checks and escalate issues when necessary.
- Manage, update, and track incidents, service requests, and tickets using the appropriate ticketing system.
- Work closely with Network, IT, Engineering, and Operations teams to investigate and resolve technical issues.
- Support the achievement of service-level commitments, including Service Availability, MTTR, and MTBF .
- Participate in cross-team troubleshooting, solutions delivery, and service integration activities.
- Maintain accurate documentation of incidents, troubleshooting activities, actions taken, and resolutions.
- Provide timely updates to stakeholders regarding incident status and resolution progress.
- Follow established NOC processes, escalation procedures, and service management standards.
Vacancy posted 1 day ago
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