Client Relationship Manager
TechBiz Global GmbH
At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio.
We are currently looking for a highly proactive and detail-oriented Client Relationship Manager to join one of our clients' teams . If you're looking for an exciting opportunity to grow in an innovative environment, this could be the perfect fit for you.
Key Responsibilities
● Building and maintaining relationships with clients and their key personnel
● Conducting business reviews to ensure clients are satisfied with their products and
services.
● Alerting the sales team to opportunities for further sales.
● Letting customers know about other products/add-ons that the company offers in line
with the company’s strategy.
● Attending meetings with clients to build close professional relationships
● Manage calls with clients and compile an action plan that is shared with all
stakeholders as required
● Achieving client relationship targets and KPI’s.
● Working closely with cross functional teams to manage the day-to-day needs of the
clients.
● Be the main escalation point for clients
● Escalating and resolving areas of concern as raised by clients.
● Monitoring company performance against service level agreements and flagging
potential issues.
● Manage and maintain client status trackers
● Own and respond to client questions
● Tracking and monitoring all agreed deliverables and liaising with internal departments
as required to ensure client needs are fulfilled effectively.
● Invoice management, ensuring deliverables, once concluded are provided to finance
in a timely manner to invoice
● Resolve any client aged debt issues with the client
● Minimum 3 years working experience in a similar role
● Proven track record of achieving optimum clients’ satisfaction
● Degree in IT/ Management/Business Administration or equivalent
● Competence in using Google suite of software
● Solid command of English language
● Excellent communication and customer relations skills
● Comfortable working in a fast-paced environment; able to handle shifting priorities
● Excellent interpersonal, verbal and written communication
● Highly organized with close attention to detail
● Knowledge/certification related to project management will be considered an asset.
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