BPO Call Center Associate
Full-time
NTT DATA North America
"In these roles you will be responsible for:
- Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.
- Ensuring customer satisfaction and strive to meet service standards.
- A typical day will likely involve fielding between 75 to 100 calls.
- Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
- Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
- Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
- At least 1 year of experience in a professional/office related environment (i.e. office support, administrative, clerical, customer service) that required you to work regularly scheduled shifts.
- At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
- 6+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product.
- 6+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.
- An education level of at least a high school diploma or GED Preferences.
- Previous insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claims.
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the BPO Call Center Associate in Manila vacancy
- Key Responsibilities Act as the first line of support for customer issues and service requests. Handle inbound customer calls, emails, and portal tickets, ensuring timely and professional communication. Accurately document all incidents and actions taken in the...
- ...Requirements Educational Qualifications: Bachelor’s degree in a relevant field. Experience Level: 3-5 years of experience in a call center or customer service role. Skills and Competencies: Excellent communication and interpersonal skills. Skills and...
- ...Description Handle incoming calls and customer inquiries professionally. Provide accurate, valid, and complete information using... ...in a relevant field. Experience Level: 1–3 years in a call center or customer service role. Skills and Competencies: Strong verbal...
- ...Requirements Educational Qualifications: Bachelor’s degree in any relevant field. Experience Level: 1–3 years of experience in a call center or customer service role. Skills and Competencies: Strong verbal and written communication skills. Skills and Competencies...
- ...Competencies: Ability to work in a fast-paced environment Qualities and Traits: Patience and empathy towards customers Responsibilities and Duties: Ability to handle high call volumes Working Conditions: Flexible work hours including weekends and holidays...
- ...Description Handle incoming calls from customers and address their inquiries. Provide accurate information regarding products and services. Resolve customer complaints and issues efficiently. Maintain comprehensive records of customer interactions. Collaborate...
- ...Description Handle incoming calls and provide excellent customer service to clients. Resolve customer inquiries and issues efficiently... ...equivalent required. Experience Level: 3-5 years in a call center or customer service role. Skills and Competencies: Strong...
- ...Educational Qualifications: High School Diploma or equivalent; further education is a plus. Experience Level: 1-3 years in a call center or customer service role. Skills and Competencies: Strong communication skills, both verbal and written. Qualities and...
- Description Provide excellent customer service via phone, email, and chat. Resolve customer queries and complaints efficiently while maintaining a positive demeanor. Document customer interactions and update account information accurately. Conduct follow-up...
- ...apply now. We are currently seeking a BPO Customer Care Associate to join our team in Manila, National... ...line management. Takes escalated calls from providers/callers. Develops tactical... ..., cloud, security, connectivity, data centers and application services. our...
- ...its business units: Trevolution and Ecofinance, employing together 300 people. Here at Trevolution, we're more than just a BPO or call center – we're a close-knit community that values every team member. Our vibrant work culture encourages innovation and supports...
- ...Determines queue personnel needs during times of heavy call volume. Provides schedules for contact centers to ensure maximum performance. Forecasts daily contact and technician availability. Monitors incoming queues and ensures technicians are available for support...
- ...preparation of SOPs / process transitions. They may regularly interact with customers and first line management. Takes escalated calls from providers/callers. Develops tactical and operational plans to achieve key milestones in the project. Ensures accurate and...
- ...NOW HIRING | NON-VOICE & WORK-FROM-HOME ACCOUNTS Looking for a BPO job? We might have the right opportunity for you. ONE-DAY... ...Work-from-Home Account: Must have at least 6 months of BPO or call center experience . Non-Voice Account: Applicants with or without...
- ...WE’RE HIRING: CALL CENTER AGENTS! JOB RESPONSIBILITIES • Answer customer calls and respond to inquiries. • Provide accurate information... ...problem-solving skills. • Build valuable experience in the BPO industry. • Explore opportunities for career growth....
- ...Company Overview One Call Solutions is a leading in-house provider of comprehensive business solutions. We are dedicated to creating... ...is designed to eliminate the logistical and financial burdens associated with daily commuting and living expenses, allowing our team...
- ...We are mass hiring Call Center Agents across our Metro Manila sites! Earn Up to 28K Monthly + 30K Sign-On Bonus. Open for applicants with NO BPO EXPERIENCE. Demonstrate professionalism and patience when interacting with customers. Address customer inquiries, concerns...
- Description Handle incoming customer inquiries and provide accurate information. Resolve customer complaints and ensure high levels of satisfaction. Maintain detailed records of customer interactions. Work collaboratively with team members to improve service...
- ...Description Answer inbound calls and assist customers with inquiries and issues. Provide accurate information regarding products and services. Document customer interactions and process orders efficiently. Resolve complaints and offer solutions to improve customer...
- ...Qualifications: Diploma in a relevant field or equivalent experience. Experience Level: 1–3 years of experience in a customer service or call center environment. Skills and Competencies: Strong communication skills both verbal and written. Responsibilities and Duties:...
- ...CEBU TARLAC PALAWAN BAGUIO QUALIFICATIONS ATLEAST HIGH SCHOOL GRADUATE WITH COMMUNICATION SKILLS WITH OR WITHOUT BPO EXPERIENCE WILLING TO WORK ONSITE CAN START ASAP Responsibilities Listen to customers' questions and concerns and...
- ...Description Handle inbound and outbound calls to address customer inquiries Provide accurate information regarding products and services Resolve customer issues efficiently and effectively Document all interactions in the customer management system Collaborate...
- ...Description Handle incoming calls and provide assistance to customers. Manage customer inquiries and resolve issues efficiently. Document all interactions and maintain accurate records. Collaborate with team members to enhance service delivery. Follow up...
- Respond to customer inquiries via phone, email, and chat in a timely manner. Provide accurate information regarding products and services to customers. Resolve customer issues and complaints by taking appropriate actions. Maintain detailed records of customer ...
- ...Handle inbound and outbound calls with utmost professionalism. Provide excellent customer service by addressing inquiries and resolving issues. Maintain accurate records of customer interactions and transactions. Collaborate with team members to improve service...
- ...BPO Jobs in Sta. Mesa Manila | Alorica Hiring | No Experience Needed Job Description: Alorica Sta. Mesa Manila is hiring Call Center Agents . Open to SHS graduates, HS graduates (old curriculum), fresh graduates, and career shifters . This opportunity is...
- ...Job Qualifications: Minimum 2 years in college At least 12 months BPO/customer service experience Fluent in Spanish and English – speaking and comprehension Good communication and customer service skills Basic computer navigation skills Willing to work...
- ...filled, qualified applicants may be endorsed to available Voice Accounts. JOB RESPONSIBILITIES Handle customer inquiries through calls or written communication, depending on the assigned account. Provide accurate information and resolve customer concerns...
- Description Respond to customer inquiries via phone, email, and chat Provide accurate information about products and services Resolve customer issues in a timely and effective manner Maintain detailed records of customer interactions Assist in managing customer...
- Description Provide exceptional customer service through various communication channels. Resolve customer inquiries and issues in a timely manner. Assist with product information and troubleshooting. Document customer interactions and maintain detailed records...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to BPO Call Center Associate. Be the first to apply!
