Quality Auditing Analyst
Full-time
Bravissimo Resourcing Inc.
- Monitor and evaluate: Listen to and review customer interactions like calls, chats, and emails to assess adherence to company standards and policies.
- Provide feedback: Deliver constructive and detailed feedback to customer service agents to help them improve their performance and skills.
- Analyze data: Review performance metrics and other data to identify trends, pinpoint areas for improvement, and measure the effectiveness of quality initiatives.
- Ensure compliance: Make sure services and interactions comply with internal standards, client expectations, and relevant industry regulations.
- Implement improvements: Develop and implement strategies and action plans to enhance service quality and customer satisfaction.
- Collaborate and train: Work with management and training teams to develop quality assurance policies, procedures, and training programs.
- Maintain records: Keep detailed and organized records of evaluations, agent progress, and quality assurance reports.
- Communication: Excellent written and verbal communication skills for providing feedback and creating reports.
- Analytical skills: Ability to analyze data, identify trends, and use findings to drive improvements.
- Problem-solving: Critical thinking skills to identify issues and develop effective solutions.
- Attention to detail: Meticulous attention to detail to ensure accuracy in evaluations and reports.
- Coaching/Mentoring: Ability to provide coaching and support to agents to help them develop.
- Technical skills: Familiarity with QA tools and basic knowledge of business metrics.
- Customer service quality assurance job description.
- College degree
- Minimum 1 year QA experience in a BPO setup
- Knowledgeable in Root Cause Analysis
- Must have blended account experience (Voice and Non-Voice)
- Strong analytical and problem-solving skills
- Ability to monitor and assess both voice and non-voice processes
- Familiarity with QA tools and BPO quality standards
- Effective communication skills for reporting findings and improvement recommendations
- Amenable to work in shifting schedule
- Must be bachelor's degree
- At least 1 year QA experience for BPO setup
- Knowledgeable in doing Root Cause Analysis
- Must have blended account experience (Voice and Non Voice)
Required skills
Key Requirements:
Vacancy posted 15 hours ago
Similar jobs that could be interesting for youBased on the Quality Auditing Analyst in Manila vacancy
- ...Job Title: Hospital Medical Coding Quality Assurance (QA) Specialist Location: Manila Job Type: Full-time Experience: Minimum 3–5 years hospital coding experience, 1–2 years in QA/auditing preferred. Job Summary The QA Specialist ensures accuracy...
- ...About the Role Pogo is hiring a QA Analyst to review the video interviews that come through its AI Interviewer... ...: Evaluate content against Pogo's QA criteria for quality, accuracy, and completeness. Audit AI Screening: Double-check videos already processed by...
- ...Quality Analyst, Bilingual Qualifications: Bachelor's Degree in any field Prefer candidate with Quality analyst experience (not required) Lived/Stayed/Worked in the required country/language for 3 years. Filipino Languages available: Korean (At least...
- ...immediate feedback to the floor. Coordinates and facilitates call calibration/training sessions for call center staff. Publishes quality trends, feedback and improvement / enhancement reports to Verisk team. Conduct quality monitoring and coaching Deal tactfully...
- ...95 countries. At Viamericas, our ultimate objective is to help immigrants succeed and improve their lives by providing the highest quality financial services. We are always seeking TOP TALENT – experienced individuals who embrace our core values of respect, innovation,...
- ...As a Quality Analyst (Solutions Quality Analyst with eCOA) , you will ensure the quality, efficiency, and compliance of digital solutions in life sciences. You will lead validation documentation, oversee testing activities, and collaborate with project teams to maintain...
- ...Quality Manager (e-Commerce Social Media Account) Minimum of 3 years’ experience as a Quality... ...requirements Own QA scorecards, audit guidelines, and evaluation methodologies... ...Lead, coach, and develop QA Supervisors/Analysts to ensure consistent and accurate evaluations...
- ...trusted by the country’s major corporations due to its focus on high-quality customer service, reliability, and innovation. ACCLI has built a... ...documented information; prepare/monitor/update/conduct internal audit. JOB DESCRIPTION Assist with the audit preparation and...
- ...Ensuring that requirements for ISO 9001:2015 are built into the Quality Management System and are implemented. Attending clients’... ...on Quality Management Systems Manual. Leads Internal Quality Audits (IQA). Checking IQA findings and ensuring that necessary actions...
- ...Description Conduct financial and internal audits to ensure compliance with established procedures and regulations. Assist in... ...Competencies: Proficient in quantitative research and data analysis Qualities and Traits: Excellent written and verbal communication skills...
- ...Description Conduct regular audits of branch operations to ensure compliance with company policies and regulations. Prepare detailed... ...Proficiency in Microsoft Office Suite, particularly Excel. Qualities and Traits: Excellent communication and interpersonal skills....
- ...We are a dynamic and growing auditing and accounting firm seeking a dedicated and experienced Audit Supervisor to join our team. The Audit... ..., train, and mentor junior auditors and associates to ensure quality and consistency in audit work. Monitor and manage timelines...
- ...The Quality Assurance is responsible for ensuring that all travel-related services meet company standards, industry regulations, and... ...reservations, tour packages, and customer support. Conduct regular audits of booking processes, documentation, and transactions to ensure...
- ...Description Assist in the planning and execution of audit assignments Conduct tests of controls and substantive procedures on... ...: Basic understanding of auditing principles and standards Qualities and Traits: Strong analytical skills and attention to detail...
- ...Description Assist in conducting audits to ensure compliance with regulations and standards. Prepare detailed audit reports and... ...Competencies: Strong analytical skills and attention to detail. Qualities and Traits: Effective communication skills and the ability to...
- ...Description Conduct audits of financial statements to ensure accuracy and compliance with relevant regulations. Assist in the... ...Strong understanding of auditing principles and practices. Qualities and Traits: Attention to detail and analytical thinking skills...
- ...Oversee the Internal Audit function in carrying out the full audit cycle, including risk management and control management, to ensure operational effectiveness, financial reliability, and compliance with all applicable directives and regulations. SPECIFIC DUTIES...
- ...Assist in planning and executing audit assignments Conduct fieldwork, including testing internal controls Prepare working... ...environment with standard working hours, collaborative team setting. Qualities and Traits: Strong attention to detail, analytical mindset,...
- ...Assist in planning and conducting internal audit engagements. Evaluate the effectiveness of internal controls and compliance with... ...Microsoft Office (word, excel, etc.) and documentation tools. Qualities and Traits: Accountability and reliability Time...
- ...~ Assist in the execution of audit procedures and assessments ~ Evaluate financial statements for accuracy and compliance ~ Collaborate with team members to identify risks and improve processes ~ Prepare documentation for audits and reviews ~ Communicate...
- ...Job Qualification: Must be a college graduate With 1–2 years of experience in quality control, preferably in the food manufacturing industry. Must be a male because he will be assigned to the production area. Job Description: Inspect raw materials, in-...
- ...Supervise and guide Audit Staff in conducting audits of business operations, manufacturing processes, finances, fieldwork, and audit reporting, with emphasis on adherence to and compliance with company policies and procedures SPECIFIC DUTIES AND RESPONSIBILITIES...
- ...Assist in the planning and execution of audit assignments. Conduct detailed reviews of financial statements to ensure compliance with regulations. Prepare audit working papers and documentation to support findings. Communicate audit findings and recommendations...
- ...organizational skills, attention to detail and the ability to handle sensitive information with integrity. Key Responsibilities: Auditing Functions: · Audit daily sales, Client payments, refunds and supplier transactions. · Verify accuracy of visa fees, travel...
- Travel to various locations to conduct thorough inspection of merchandise displays within retail stores and shopping malls. Must be willing and available to stay in provincial areas or outside their residence for extended period of time, as required by the role Must...
- ...The Internal Audit Associate plays a key role in executing internal audit assignments, assessing internal controls, and supporting risk management processes. This role works closely with audit team members to identify process improvements, ensure compliance with regulations...
- ...Maintains day-to-day support for the company in terms of conducting the full audit cycle and audit scope. Ensures that audited departments/employees/branches are in compliance with the company’s Policies and Procedures. Job Duties and Responsibilities 1. Conducts...
- ...The Quality Manager is responsible for managing and driving quality performance for an e-... ...implement, and maintain quality frameworks, audit tools, scorecards, and calibration... ...mentor, and develop Quality Supervisors and Analysts. Ensure compliance with company policies...
- ...AUDIT ASSISTANT Job Description / Duties & Responsibilities Purpose of the Job: The Audit Assistant supports the audit team in examining financial records, ensuring accuracy, and verifying compliance with the company policies, standards and procedure. The role...
- ...Junior Associate – Audit & Tax (Compliance & Assurance Group) We are looking for a Junior Associate to join our Compliance and Assurance Group. This role is ideal for early-career accountants who want hands-on experience in audit, assurance, and tax compliance ,...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Quality Auditing Analyst. Be the first to apply!
