Change Management Analyst (Fraud and FinCrime)

Job Description

Join our team! Help shape the business and drive the culture of being Number One for Customer Service across all industries, be the Best Place to Work and be the Number One Bank in the UK.

As a Channel Enablement Analyst within our Fraud and FinCrime team, you will work closely with our Fraud and FinCrime Channel Manager to help make sure we are performing across all our functional areas and embed change well in the operation. You will analyse performance data and provide insights to help us improve our overall performance, customer experience and business engagement. You will play an important role in ensuring sure we are ready for key changes and to understand and improve our performance for both customer and Fraud and FinCrime operations.

#ICBCareer

Job Responsibilities:

• Support the Fraud and FinCrime Channel Manager in driving transformation across Fraud Operations by designing, developing, implementing, and overseeing tasks; ensure processes, tools, and reporting comply with regulations and firmwide policy.
• Track and present Fraud Operations performance; identify opportunities to improve efficiency, effectiveness, and outcomes.
• Investigate areas of interest arising from insights and queries from SLT and key stakeholders; deliver fact-based findings and actionable insights.
• Partner with cross-functional stakeholders on initiatives across the business, coordinating inputs and timelines as required.
• Support the embedding of change across Fraud and FinCrime Operations, reinforcing new processes, behaviors, and controls.
• Conduct impact assessments, develop readiness plans, and perform post‑implementation reviews; track benefits, issues, and corrective actions to closure.
• Assist the Fraud and FinCrime Channel Manager in building Monthly Business Review insight packs aligned to functional key messages for senior audiences.

Required qualifications, capabilities, and skills:

• Minimum 2 years of experience in project coordination or business analysis within operations; internship or placement experience may supplement but does not replace the minimum.
• Working knowledge of core project delivery practices, including project plans, milestones, RACI, RAID logs, change control, and basic benefits tracking.
• Data literacy with proficiency in Microsoft Excel for analysis and reporting; ability to create clear status packs in PowerPoint.
• Familiarity with collaboration and workflow tools such as JIRA and Confluence (or equivalent).
• Exposure to Agile ways of working (e.g., daily stand-ups, backlog grooming, sprint reviews); understands when to escalate risks and issues.
• Experience using Microsoft and other common business productivity tools.
• Strong interest in reporting, analysis, and deriving insights from data trends.

Preferred qualifications, capabilities, and skills:

• Industry exposure in financial services, contact center, or fraud/claims operations is a plus. 

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.