Waitress-Cashier (abroad Palau)

JOB TITLE: Waitress/Cashier REPORTS TO: Bar and Restaurant Supervisor

DUTIES AND RESPONSIBILITIES:

1. Greets guests and presents them with the menu.
2. Informs guests about the special items for the day and menu changes if any.
3. Suggests food and beverages to the guest and also try to up sell.
4. Takes food and beverage orders from the Guest on the order taking pads or on the hand held Point of Sale (POS) System.
5. Obtains revenues, issues receipts, accepts payments, and returns the change.
6. Performs basic cleaning tasks as needed or directed by Supervisor or by Manager on duty.
7. Fills in for absent staff as needed.
8. Punches the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy, etc., or without egg, etc.
9. Communicates to the guest and provides assistance with their queries.
10. Coordinates with the busboy, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
11. Serves the food and beverage to the guest as per the course of order.
12. Observes guests and ensures their satisfaction with the food or beverage and the service.
13. Responds promptly to guest with any additional request.
14. Maintains proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
15. Prepares mixed drinks for service to the guest table.
16. Opens properly and pours wine at the tableside.
17. Adheres to grooming and appearance standards consistently.
18. Understands and can communicate products and services available at the hotel.
19. Knows some basic cooking skills or learns the menu of the Hotel.
20. Assists busboy with stocking and maintaining the restaurant par stock levels and side station.
21. Helps other areas of the restaurant such as answering telephones and completing financial transactions.
22. Prints closing report and drop the cash with the Accounting /Front Office Department.
23. Tallies the Credit Card settlements for the day with the batch closing report from EDC machine.
24. Closes the shift on the POS terminal.
25. Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
26. Works closely with other departments that are essential to ensuring a positive guest experience.
27. Assists other departments wherever necessary and maintain good working relationships.
28. Performs other duties and responsibilities as may be required by the Management from time to time.

PREREQUISITES:

Excellent communication skills. Positive interpersonal skills. Ability to remain calm while under pressure.

EDUCATION:

College graduate or equivalent. Computer knowledge and experience in MS office programs.

EXPERIENCE:

Previous experience working as Waitress/Cashier in hotels or restaurants. Experience in using POS Machine.