Customer Service Supervisor
Full-time
Agile Consulting & Services Inc.
Customer Service Team Leader – Job Description
Position: Customer Service Team Leader
Department: Customer Service / Operations
Reports To: Operations Manager / Department Head
Job Summary:
The Customer Service Team Leader is responsible for supervising and supporting the Customer Service team to ensure excellent customer service, achievement of team targets, compliance with company policies, and efficient daily operations.
Key Responsibilities
- Supervise, coach, and motivate Customer Service Representatives to achieve individual and team KPIs.
- Monitor daily attendance, productivity, quality, and overall team performance.
- Conduct regular coaching sessions and provide constructive feedback to team members.
- Handle escalated customer concerns and ensure timely and appropriate resolution.
- Monitor customer interactions to ensure compliance with company standards, procedures, and service quality requirements.
- Prepare and submit daily, weekly, and monthly team performance reports.
- Identify performance gaps and implement appropriate action plans.
- Assist in training, onboarding, and evaluating new employees.
- Ensure proper implementation of company policies, procedures, and work standards.
- Coordinate with QA, HR, Training, Operations, and other departments regarding team concerns.
- Manage employee attendance, schedule adherence, and operational concerns.
- Recommend disciplinary or corrective actions when necessary and document employee-related incidents properly.
- Perform other duties and responsibilities as assigned by management.
Qualifications
- Bachelor’s degree in Business Administration, Management, or a related field is preferred.
- At least 2–3 years of Customer Service/BPO experience , with supervisory or Team Leader experience preferred.
- Strong leadership, coaching, communication, and problem-solving skills.
- Ability to manage a team and work effectively in a fast-paced environment.
- Good knowledge of customer service principles and performance management.
- Proficient in Microsoft Office or Google Workspace.
- Willing to work on shifting schedules, weekends, and holidays when required.
Key Competencies
- Leadership and Team Management
- Coaching and Performance Management
- Customer Service Excellence
- Problem Solving and Decision Making
- Communication Skills
- Conflict Resolution
- Time Management
- Accountability and Professionalism
Vacancy posted 12 days ago
Similar jobs that could be interesting for youBased on the Customer Service Supervisor in Makati vacancy
- ...We are seeking a results-driven and technically skilled Customer Service Supervisor to lead frontline support operations, optimize performance metrics, and ensure exceptional customer experience delivery. The ideal candidate will have strong leadership capabilities,...
- ...feedback, and performance evaluations - Ensure KPIs are consistently met or exceeded - Lead by example in delivering exceptional customer service via chat - Upskill existing team members on product knowledge, tools, and communication standards - Assist in workforce...
- ...Description Oversee daily customer service operations to ensure high-quality service delivery. Train and mentor customer service representatives, providing guidance on best practices. Resolve customer issues and complaints efficiently, escalating when necessary...
- ...transportation solutions. We aim to provide our customers with convenient, reliable, and safe... ...resolution. Deliver outstanding service to our high-value customers by providing... ...key objectives assigned by your Immediate Supervisor. Adhere to company policies and procedures...
- ...Job Summary The Customer Service Representative is responsible for assisting customers with inquiries, appointments, complaints, and after... ...Escalate unresolved or critical concerns to the immediate supervisor or department head. Ensure proper resolution and customer...
- ...Description Serve as the first point of contact for customers seeking assistance. Resolve customer inquiries promptly... ...customer satisfaction. Collaborate with team members and supervisors to improve service delivery. Requirements Educational Qualifications:...
- ...The Customer Service Representative is responsible for delivering exceptional customer support via voice and email channels. This role requires strong communication skills and the ability to handle inquiries from Territorial Representatives , address escalated cases...
- ...survey results. - Manages patient flow and escalates issues to supervisors. - Handles new patient intake for tests and staff. -... ...and meet tight deadlines. - Able to establish professional customer relations. - Self starter with the ability to multitask. -...
- ...follow-ups with Front Desk and Reception. Analyzes and reports survey results. Manages patient flow and escalates issues to supervisors. Handles new patient intake for tests and staff. Prepares clinic facilitates and equipment, ensuring cleanliness and...
- ...intake process for new patients under the guidance of the Pharmacy Supervisor or Intake Team Lead. The Intake Coordinator plays an important... ...status. Update the status of referrals that cannot be serviced due to coverage, network, or contracting limitations and notify...
- ...Job Responsibilities Deliver excellent customer support through inbound and outbound voice... ...concerns, billing questions, and service requests in a professional manner. Resolve... ...system. Work closely with teammates and supervisors to improve customer satisfaction and...
- Key Responsibilities: Builds an understanding of domestic tax concepts and undertakes relevant studies to develop or increase that knowledge. Demonstrates knowledge of domestic tax legislation, case law and other relevant regulations by analyzing, researching...
- ...Job Summary We are seeking a highly motivated Customer Service Representative with proven leadership experience to join our team. This... ...productivity, quality, and customer satisfaction. Assist supervisors and managers with reporting, process improvements, and operational...
- ...Key Responsibilities: * Answer incoming customer calls and respond to inquiries. * Make... ...accurate information about products, services, and company policies. * Resolve customer... ...and escalate complex issues to supervisors when necessary. * Record customer interactions...
- ...and chat performance and take action before service levels fail. ● Coach agents on call control, AHT, hold time, quality, customer ownership, attendance, and adherence.... ...contact center leadership experience as a Supervisor, Team Lead, or similar role. ● Direct,...
- ...Customer Service personnel responsible for ensuring excellent customer experience both on-ground and online. To protect brand reputation... ...Ensure fast resolution of issues • Escalate major concerns to supervisor/manager • Maintain positive and welcoming brand presence...
- ...Job Responsibilities * Assist in the daily operations of the Customer Service Department. * Handle patient inquiries and concerns... ...resolving customer complaints and escalate complex issues to the supervisor when necessary. * Maintain accurate records of customer interactions...
- ...A Customer Service Representative (CSR) acts as the primary link between a business and its customers. They handle inquiries, process orders... ...Escalation: Relegate unique or highly technical cases to supervisors or the appropriate departments. Essential Skills &...
- ...Job Description: Customer Service Representative (CSR) – E-Commerce Position Title: Customer Service Representative (CSR) Company:... ...Experience / Customer Support Reports To: Customer Service Supervisor / Customer Service Manager Position Summary We are seeking...
- ...Handle inbound and outbound customer interactions professionally and efficiently. Resolve... ...information regarding products, services, and company policies. Document customer... .... Collaborate with team members and supervisors to improve customer experience....
- · Handling and replying to customer inquiries through email, phone, and a-live clients. · Maintaining customer relations. · Providing feedback to Supervisor/ Head on customer’s needs/feedback. · Preparing and generating reports/relating customer queries. · Researching...
- ...Description Provide exceptional customer service by responding to inquiries via phone, email, and chat. Assist customers with product information, troubleshooting, and complaints resolution. Maintain accurate records of customer interactions and transactions....
- ...Description Assist customers with inquiries and provide accurate information regarding products and services. Handle customer complaints and professionally resolve issues. Maintain detailed records of customer interactions and transactions. Collaborate with...
- ...Description Provide exceptional customer support via phone, email, and chat. Assist customers in resolving inquiries and issues... ...Collaborate with team members to ensure customer satisfaction and service excellence. Stay updated on product knowledge to provide...
23000 - 27000 Php
...CUSTOMER SERVICE REPRESENTATIVE (CSR) Makati City Salary: ₱23,000 – ₱27,000 Monthly + Benefits Open for Senior High School Graduates and College Graduates No Experience Required Paid Training HMO & Other Benefits Fast Hiring Process Job Responsibilities...- ...Description Assist customers with inquiries and issues via phone, email, or chat. Provide accurate information about products and services. Resolve customer complaints and provide effective solutions. Document customer interactions and feedback in the system...
- ...Description Provide exceptional customer service by responding to inquiries and resolving issues. Assist customers with product information and order placements. Maintain accurate records of customer interactions and transactions. Collaborate with team members...
- ...Description Provide exceptional customer service through various communication channels. Assist customers with inquiries and resolve issues efficiently. Maintain a positive attitude while handling customer concerns. Record and update customer information accurately...
- ...Description Respond to customer inquiries via phone, email, and chat in a professional manner. Assist customers with product information... ...software. Collaborate with team members to improve service delivery and customer experience. Handle customer complaints...
- ...Hello! We are looking for a Customer Service Representatives to join our team! Newbies, Fresh Grads, and Tenured agents are welcome to apply . What we offer Salary is up to 28,500 Package Performance incentives Paid Training & Medical HMO Night Differential...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Supervisor. Be the first to apply!
