Customer Service Supervisor
Full-time
Agile Consulting & Services Inc.
Customer Service Team Leader – Job Description
Position: Customer Service Team Leader
Department: Customer Service / Operations
Reports To: Operations Manager / Department Head
Job Summary:
The Customer Service Team Leader is responsible for supervising and supporting the Customer Service team to ensure excellent customer service, achievement of team targets, compliance with company policies, and efficient daily operations.
Key Responsibilities
- Supervise, coach, and motivate Customer Service Representatives to achieve individual and team KPIs.
- Monitor daily attendance, productivity, quality, and overall team performance.
- Conduct regular coaching sessions and provide constructive feedback to team members.
- Handle escalated customer concerns and ensure timely and appropriate resolution.
- Monitor customer interactions to ensure compliance with company standards, procedures, and service quality requirements.
- Prepare and submit daily, weekly, and monthly team performance reports.
- Identify performance gaps and implement appropriate action plans.
- Assist in training, onboarding, and evaluating new employees.
- Ensure proper implementation of company policies, procedures, and work standards.
- Coordinate with QA, HR, Training, Operations, and other departments regarding team concerns.
- Manage employee attendance, schedule adherence, and operational concerns.
- Recommend disciplinary or corrective actions when necessary and document employee-related incidents properly.
- Perform other duties and responsibilities as assigned by management.
Qualifications
- Bachelor’s degree in Business Administration, Management, or a related field is preferred.
- At least 2–3 years of Customer Service/BPO experience , with supervisory or Team Leader experience preferred.
- Strong leadership, coaching, communication, and problem-solving skills.
- Ability to manage a team and work effectively in a fast-paced environment.
- Good knowledge of customer service principles and performance management.
- Proficient in Microsoft Office or Google Workspace.
- Willing to work on shifting schedules, weekends, and holidays when required.
Key Competencies
- Leadership and Team Management
- Coaching and Performance Management
- Customer Service Excellence
- Problem Solving and Decision Making
- Communication Skills
- Conflict Resolution
- Time Management
- Accountability and Professionalism
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the Customer Service Supervisor in Makati vacancy
- ...We are seeking a results-driven and technically skilled Customer Service Supervisor to lead frontline support operations, optimize performance metrics, and ensure exceptional customer experience delivery. The ideal candidate will have strong leadership capabilities,...
- ...Description Oversee daily operations of the customer service team to ensure efficiency and effectiveness. Train, mentor, and develop team members to enhance their performance and skills. Handle escalated customer inquiries and resolve complex issues promptly....
- ...Description Oversee daily customer service operations to ensure high-quality service delivery. Train and mentor customer service representatives, providing guidance on best practices. Resolve customer issues and complaints efficiently, escalating when necessary...
- ...feedback, and performance evaluations - Ensure KPIs are consistently met or exceeded - Lead by example in delivering exceptional customer service via chat - Upskill existing team members on product knowledge, tools, and communication standards - Assist in workforce...
- ...transportation solutions. We aim to provide our customers with convenient, reliable, and safe... ...we're looking for a Customer Experience Supervisor. What you'll do: Monitor team... ...feedback. Develop and implement customer service process improvements to streamline...
- ...transportation solutions. We aim to provide our customers with convenient, reliable, and safe... ...resolution. Deliver outstanding service to our high-value customers by providing... ...key objectives assigned by your Immediate Supervisor. Adhere to company policies and procedures...
- ...within budget, and according to quality and technical standards. Service & After-Sales Management: Lead preventive and corrective... ...concerns, and maintain required service and quality standards. Customer & Escalation Management: Serve as the escalation point for...
- .... ~1+ year formal working experience in Credit Industry Customer Service, Familiar with Consumer Credit, Loan Service, Financial Installment... ...complex, high‑risk or unresolved customer issues to the supervisor in a timely manner with complete problem records....
- ...Job Responsibilities * Assist in the daily operations of the Customer Service Department. * Handle patient inquiries and concerns... ...resolving customer complaints and escalate complex issues to the supervisor when necessary. * Maintain accurate records of customer interactions...
- ...A Customer Service Representative (CSR) acts as the primary link between a business and its customers. They handle inquiries, process orders... ...Escalation: Relegate unique or highly technical cases to supervisors or the appropriate departments. Essential Skills &...
- · Handling and replying to customer inquiries through email, phone, and a-live clients. · Maintaining customer relations. · Providing feedback to Supervisor/ Head on customer’s needs/feedback. · Preparing and generating reports/relating customer queries. · Researching...
- ...Handle inbound and outbound customer interactions professionally and efficiently. Resolve... ...information regarding products, services, and company policies. Document customer... .... Collaborate with team members and supervisors to improve customer experience....
- Key Responsibilities: Builds an understanding of domestic tax concepts and undertakes relevant studies to develop or increase that knowledge. Demonstrates knowledge of domestic tax legislation, case law and other relevant regulations by analyzing, researching...
- ...Description Handle customer inquiries via phone, email, and chat in a professional manner. Assist customers with product information... ...customer feedback. Collaborate with team members to improve service strategies. Requirements Educational Qualifications:...
- ...We are looking for a motivated and customer-focused Customer Service Representative with at least 6 months of BPO experience, preferably in a retail account. The ideal candidate will be responsible for assisting customers with their inquiries, orders, product concerns,...
- ...Description Provide exceptional customer service to clients via phone, email, and chat. Resolve customer issues and inquiries efficiently and effectively. Document and track customer interactions using the company’s CRM system. Assist in training new team...
- ...Description Respond to customer inquiries via phone, email, and chat channels in Healthcare account. Provide accurate information about products and services to enhance customer satisfaction. Assist customers with order placement and issue resolution. Document...
- ...Job Summary We're looking for friendly, customer-focused individuals to join our team as Customer Service Representatives. In this role, you'll assist customers by answering inquiries, resolving concerns, and providing excellent service through phone, chat, or email....
- ...Customer Service Representative (CSR) Sites: Makati and Pasig Employment Type: Full-time, regular Status: NOW HIRING About the Role We're looking for friendly, dependable Customer Service Representatives to join our teams in Makati and Pasig . You...
- ...Description Provide exceptional customer service by addressing inquiries and resolving issues effectively. Communicate with customers via phone, email, and chat to ensure a seamless experience. Maintain accurate records of customer interactions and transactions...
- ...Respond to customer inquiries via phone, email, and chat in a timely manner. Provide accurate information about products and services to assist customers. Handle customer complaints and resolve issues professionally. Maintain customer records and document interactions...
- ...Description Interact with customers to provide support and information regarding products and services. Resolve customer complaints and issues in a timely and professional manner. Maintain detailed records of customer interactions and transactions. Collaborate...
- ...Description Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Maintain an in-depth knowledge of the company's products and services to provide accurate information to customers. Identify customer needs and provide appropriate...
- ...Description Provide exceptional customer service through various communication channels including phone, email, and chat. Resolve customer inquiries, complaints, and support requests in a timely and professional manner. Maintain a thorough understanding of company...
- ...Description Provide exceptional customer service and support to clients via phone, email, and chat. Resolve customer inquiries and issues efficiently and effectively. Maintain detailed records of customer interactions and transactions. Work collaboratively...
- ...Description Manage customer inquiries via phone, email, and chat to provide timely and effective solutions. Assist customers with... ...Level: 0–2 years Skills and Competencies: Strong customer service skills Skills and Competencies: Excellent organizational skills...
- ...Description Interact with customers to understand their needs and provide assistance. Manage incoming calls and customer inquiries... ...the system. Collaborate with team members to enhance customer service processes. Requirements Job Title: Customer Service...
- ...The Customer Service Representative is responsible for delivering exceptional support to customers by efficiently addressing inquiries, resolving concerns, and providing accurate information across all communication channels. The role requires strong communication skills...
- ...Description Respond to customer inquiries via phone, email, and chat in a polite and efficient manner. Provide accurate information regarding products and services. Resolve customer complaints or issues, ensuring customer satisfaction. Schedule appointments...
- ...As a Customer Service Representative, you will assist customers with inquiries, returns, upgrades, and technical support, ensuring a smooth and positive experience with our products and services. The role may be onsite or remote, depending on the assigned account....
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Supervisor. Be the first to apply!
