Inbound Contact Center Agent (Urgently Hiring)
Full-time
EastWest BPO - MCI
- Respond to customer inquiries via phone, email, and chat in a professional and courteous manner.
- Provide accurate information and resolve customer issues efficiently.
- Maintain customer records by updating account information and documenting interactions.
- Assist with troubleshooting and product queries, escalating to higher support when necessary.
- Collaborate with team members to improve service delivery and customer satisfaction.
- Educational Qualifications: High school diploma or equivalent preferred.
- Experience Level: 0–1 year.
- Skills and Competencies: Strong command of the English language.
- Skills and Competencies: Excellent customer service skills.
- Skills and Competencies: Effective problem-solving abilities.
- Qualities and Traits: Team player with a strong work ethic.
Requirements
Vacancy posted 3 days ago
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