Retail Sales Associate

Sales Assistant / Sales Associate is responsible for actively promoting and selling products owned by and under license from MAMAL Corporation to potential and existing customers.

This role requires excellent communication skills, a customer-focused approach,

and the ability to meet sales targets. The Sales Assistant / Sales Associate will represent the company in a professional manner, build positive relationships with customers, and work

collaboratively with the sales team to achieve organizational goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

A. GOOD CUSTOMER SERVICE

• Greet customers upon arrival and assist them in locating products.
• Demonstrate a pleasant and calm personality when dealing with customers.
• Provide detailed product information, features, and benefits to assist customers in their purchasing decisions.
• Offer assistance in selecting apparel.

B. SALES AND REVENUE GENERATION

• Strive to meet monthly sales quotas and individual sales targets.
• Actively engage customers to promote and sell merchandise.
• Utilize up-selling and cross-selling techniques to increase average transaction value.
• Process sales transactions accurately and efficiently.

C. STORE OPERATIONS

• Maintain cleanliness and organization of the sales floor, fitting rooms, and stock areas.
• Monitor and replenish/request merchandise on the sales floor as needed.
• Assist in inventory management, including stock counting and restocking.

D. CUSTOMER RELATIONSHIP MANAGEMENT

• Build rapport and establish long-term relationships with customers to foster repeat business.
• Address customer inquiries, concerns, and complaints courteously and professionally.
• Follow up with customers to ensure satisfaction and encourage loyalty.

E. TEAM COLLABORATION AND CONTRIBUTION TO A HEALTHY WORK ENVIRONMENT

• Collaborate effectively and share knowledge with team members to achieve sales goals and enhance customer service.
• Communicate openly and honestly, respect each other's roles, and assist colleagues when needed.
• Create an inclusive and supportive atmosphere that boosts morale and productivity.
• Take initiative, operations anticipate needs, and strive for continuous improvement in daily

F. DEDICATION

• Maintain punctuality and attendance as per company policies.
• Willingly work during scheduled rest days or outside regular shift hours when required.

G. COMPLIANCE AND SECURITY

• Adhere strictly to store policies, procedures, and guidelines at all times.
• Maintain awareness of and contribute to loss prevention measures.
• Report any suspicious activities or security concerns promptly.

H. PROPER UNIFORM

• Wear the prescribed uniform at all times while on duty, ensuring it is clean, pressed, and in good condition.
• Follow the company’s grooming standards, including not wearing any apparel that is in competition with the company.
• Maintain a professional appearance that reflects the brand’s image.

OTHER RELATED RESPONSIBILITIES

• Attend all trainings, seminars, and meetings as required.
• Complies with orders and instructions given from time to time by the Management through its authorized representatives.
• Share knowledge and experiences to enhance team performance
• Handle sales transactions and reporting with honesty and accuracy.
• Maintain up-to-date sales records, inventories, and customer receipts as per company guidelines.
• Perform any other duties as assigned by the Management.