IT Field Support / 1 year exp/ Cagayan de Oro

Job description

• Provide incident and request management support to all end user devices. (Desktop, Laptop, Monitor, VPN, Printers, Scanner).
• Experience in Windows & non-Windows Operating environment
• Recommend and apply solutions, including on-site repair for remote users
• Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.
• Determine and execute system reconfiguration needs.
• Establish end user service level agreements.
• Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.
• Supervise complaint ticketing system and follow timely resolution of all work orders.
• Demonstrated ability to provide user support by means of remote access tools.
• Provide status update to the ticketing tools in a timely manner.
• Analyze completed end user device requests and incidents to identify and recommend process improvements and identify any process compliance issues.
• Monitor and repair all IT / office equipment and tools and make sure that all software systems are running smoothly.

QA task:

· Test current products and identifying deficiencies based on the Business requirement, document on records, and at the same time provide local experience input based on experience.

· Investigate product quality to make improvements to achieve better commercial satisfaction.

· Work closely with the Project Leads for requirements analysis, development of test plans, test cases, regression, and smoke tests.

· Work with Stakeholders to coordinate release priorities and schedules.

· Plan, estimate and prioritize test activities.

· Monitor bug resolution efforts and track successes.

· Provides accurate time estimates and valuable input to team scrums, sprint plan etc.

· Participate in product design, and review to provide input on functional requirements, product designs or potential problems.

· Execute test cases (manual & automated) and analyze results.

· Provides solutions that help excellent customer experience.

· Testing can be functional or non-functional including System, Integration, Device compatibility and automation.

· Maintain a high level of program and service knowledge to provide the best value-based solution to the customer.

· Take full responsibility and the required action for the assigned tasks.

· Meet and adhere to attendance requirements based on Service Level Agreement

· Meet and exceeds KPI targets set by the client.

· Responsible for maintaining an acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-workers.

Urgent hiring for IT Technical Support. Start ASAP!