People & Partnerships, Sr. Manager (BPO Senior Operations Manager)
MicroSourcing International
Discover your 100% YOU with MicroSourcing! Position: People & Partnerships - Senior Manager Location: Metro Manila Work setup & shift : Onsite / Shifting Why join MicroSourcing You'll Have
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
- Responsible for overseeing a set of specific clients and delivering the following: EBITDA, Client Growth, Reduced Attrition, Client Net Promoter Score and Employee Net Promoter Score.
- Assist the clients in setting up their Philippines operations and implement performance management, rewards and recognition, engagement activities, employee development plans and business continuity.
- Oversee the People & Partnerships Team composed of Account Managers and Specialists and ensure their continuous development to be the best partner of the clients in running their operation.
- Provide input to Mancom in the creation, development and improvement of policies and processes that will help in improving the company.
- Expand the size of operation of the clients by closely working with them and understanding their business needs. Assist in reviewing their operation- structure, processes, policies and introduce necessary improvements.
- Deliver the growth targets for both existing and new clients. Continue to identify opportunities for growth.
- Oversee the operation of the different departments responsible for the delivery of the services in the site.
- Maintain account details, keep track client requests and provide inputs to client billings that are accurate and on time.
- Oversee the upkeep, improvements and ensure compliance of the sites to health, safety and other regulatory requirements.
- Oversee the seat allocation and planning for the client operation in the sites.
- Plan and oversee site renovation based on agreement with the clients.
- Oversee disbursements of petty cash funds of the site.
- Mentor and develop the assigned P&P team to effectively manage workload, client and employee relationships and relationship with the rest of the management team.
- Mentor and develop skills and capabilities of the Management team catering to the clients
- Work with the team in implementing a succession plan for the team.
- Ensure a safe, healthy and sustainable workplace for all employees and contractors, report workplace hazards, and provide a safe and positive workplace.
- Complete all necessary training and compliance requirements and professional development opportunities.
- Graduate of any Bachelor's degree, graduate studies will be an advantage
- At least 3-5 years experience as Operations Manager
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
- Excellent computer proficiency (MS Office – Word, Excel, Outlook and PowerPoint)
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
- Excellent written and verbal communication skills in the English language
- Dependable to be at work during assigned shifts and to complete work as expected
- Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues
- Ability to work independently
- Terms & conditions apply
Vacancy posted 8 days ago
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