GS Integrated Logistics Global Support Team Lead

It's more than a job

In an administrative role at Kuehne+Nagel, tasks such as managing office operations or coordinating schedules certainly contribute to your team's success, but they also provide meaningful moments for people around the world. Because your attention to detail supports your colleagues to perform at their best, such as ensuring the timely and seamless transport of hearing aids and advanced medical devices that change lives. At Kuehne+Nagel, our work contributes to more than we imagine.

Role

To lead the team of operators in SSC IL Business system support team, who are responsible for supporting KN internal clients in IL system landscape. The position also includes responsibilities for managing efficient performance of the operators defined by the standard quality.

Your Responsibilities

Training

• Organizing, conducting training for (new) employees within the team regarding new tasks and conduct analysis of the team performance in order to organize training, realize plans, communicate and present team of stakeholders

Everyday Tasks

• Ensure smooth performance of all the activities and tasks, testing new tasks and procedures
• Managing performace of employees and actively taking part in employee development
• Performs other tasks on Employers’ demand and direct supervisor

Documentation and reporting

• Continuous follow ups and evaluation of employees in order to sustain quality. Submitting reports to team leader for further analysis and actions
• Rotating staff as per demand, to enforce efficient and effective knowledge management
• Continuous follow ups on employee development and recognizing of potential leaders 

Management and development of employees

• Regular reviews of employees in order to mantain quality of service
• Rotation of personnel if neccesary for effective knowledge distribution 
• Continuous improvement of employees and monitoring potential leaders 

Quality

• Adhere to, if applicable, the WHO GDP guidelines (Technical report series) and EU guidelines latest version.
• Adhere to existing K + N Guidelines, Standard Operating Procedures and Working Instructions following the business process mapping (BPM) structure.
• If applicable: Compliance with the relevant GDP / GxP requirements, guidelines and quality standards for pharmaceutical customers.

Your Skills and Experiences

• Bachelor's Degree in Logistics/Transportation, Computer Science/Information Technology, Business studies/admin
• 1+ years relevant experience
• Advance knowledge in MS Office applications
• General knowledge and experience in the Logistics and IT
• SQL Knowledge preferable
• Leadership and ability to motivate others
• Ability to manage and lead employees and processes
• Regular communication with user from different countries
• Ability to work on own initiative
• High level of organization and communication skills
• High level of motivation, proactivity and self discipline
• Experience in structured process analysis and process documentation skills

Who are we

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.