Wipro Cebu - Travel Account CSR - 100% Onsite - Competitive Package
25000 - 26000 PhpGratitude Inc
Wipro Cebu - Travel Account CSR - 100% Onsite - Competitive Package
Company: Wipro
Location: Wipro Cebu - 100% Onsite
Work Setup: 100% Onsite - Shifting Schedule
Industry: BPO / Airline / Travel
Employment Type: Full-Time
Salary: Competitive Package
Overview:
Wipro Cebu is mass hiring Customer Service Representatives for our Premium Airlines / Travel Account. Perfect opportunity for candidates with excellent English communication skills and passion for travel and customer service. Build your BPO career with a global travel brand.
Job Details:
Role: Customer Service Representative - Airline / Travel Account
Location: Wipro Cebu - 100% Onsite
Account: Premium Airlines / Travel Support
Work Setup: 100% Onsite - Shifting Schedule
Key Responsibilities:
- Assist customers with flight bookings, reservations, modifications, and cancellations
- Handle general travel inquiries with empathy and professionalism
- Resolve customer issues efficiently and provide accurate information
- Document all customer interactions properly and accurately
- Collaborate with internal teams to ensure smooth customer experience
- Meet quality, productivity, and customer satisfaction targets
Qualifications:
Option 1: For College Graduates
- College Graduate - With or without BPO experience are welcome
- Must have C1 level English - Excellent communication skills required
- With close to standard American English accent
Option 2: For Undergraduates
- Completed at least 2nd year in college with no failing subjects
- At least 6 months BPO experience required
- Good to excellent English communication skills
Additional Requirements:
- Willing to work 100% onsite in Wipro Cebu
- Willing to be assigned to Airlines / Travel account
- Amenable to shifting schedule and can start ASAP
Salary and Benefits:
- Competitive compensation package
- Career growth and promotion opportunities
- Supportive and collaborative work culture
- Paid training and development support
- Opportunity to work with a global travel brand
25000 - 26000 Php
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