Case & Incident Management Officer (Project-based | Open to Fresh Graduates)
Smart Communications
This position requires local presence. Please view similar jobs below.
WHAT YOU'LL DO:
- Perform day‑to‑day case and incident management , including logging, triage, escalation, and resolution of issues raised by DICT and end‑beneficiaries
- Execute SIM lifecycle and bulk loading operations (Bizload) , covering large‑scale SIM volumes across multiple sites
- Maintain accurate records of SIM status, loading transactions, and incident documentation
- Coordinate with Network, IT, and Platform teams to ensure incidents are resolved within agreed SLAs
- Prepare and submit operational, monthly, and ad‑hoc reports required under the DICT contract
- Support the Service Manager in compliance, audit requirements, and service reviews
- Submit regular operational updates and participate in project reviews and compliance activities
- Ensure compliance with Data Privacy, Information Security, and Code of Conduct policies
WHAT WE'RE LOOKING FOR:
- Bachelor's degree in any related field
- Open to fresh graduates. Prior experience in service operations and case/incident management is preferred.
- Telecom or ICT support roles
- Experience supporting government, enterprise, or large‑account managed services is an advantage
- Willing to be engaged on a fixed-term, project-based contract aligned to the Bayanihan SIM project duration (ending December 31, 2026, subject to project extension).
TECHNICAL COMPETENCIES:
- Bizload platform operations — bulk loading, SIM lifecycle management
- Case and incident management — ticketing, triage, escalation, SLA tracking
- Reporting and analytics — Excel proficiency, basic data manipulation
- Customer service fundamentals — communication with government accounts
Vacancy posted 15 days ago
Similar jobs that could be interesting for youBased on the Case & Incident Management Officer (Project-based | Open to Fresh Graduates) in Philippines vacancy
- ...Schedule: Full-Time, Monday to Friday, 11:00 PM to 8:00 AM (Philippine... ...and detail-oriented Assistant Case Manager to support the management of U... .... Proficiency in Microsoft Office, legal databases, and case... ...outsourcing partner for U.S.-based businesses. We build and...
250 Php per hour
...(Philippines) Schedule: Full-Time, Monday to Friday, 11:00 PM to 8:00 AM (Philippine Time)... ...Mid Level Compensation: 250 PHP per hour, based on a 40-hour workweek. Strong experience in pre-litigation case management or demand writing with a focus on personal injury...42000 $ per year
...The Role: As a Project Manager, you will be responsible for overseeing and coordinating various projects within the organization. You will work closely with cross-functional teams to ensure projects are delivered on time, within scope, and within budget. Define project...- ...PC Mag, WRS Health delivers a fully integrated cloud based EMR and practice management solutions to its clients. We bring solutions to physicians by providing... ...the Product Owner team, including goal-setting, project assignments, and performance evaluations. Maintain...
8400 $ per year
...Job Title: Technical Project manager Location: Remote Employment Type: Contract Job Summary: We are seeking for a highly analytical and driven Technical Project Manager to lead the execution of our core technology and engineering initiatives. In this role, you...- ...are seeking a highly skilled and results-driven Social Media Manager to oversee and manage our organization’s social media presence across... ...skills • Ability to work independently and handle multiple projects simultaneously Qualified candidates are invited to submit...Remote job
- We are seeking a highly organized Administrative Manager to join our Adult Foster Care and Home Care organization in Michigan. This full... ...processes and management of recruitment aids * Assist with office management and operational support * Utilize AI tools, ATS platforms...Remote job
900 - 1500 $
...About the role: We’re looking for a proactive and detail-oriented Project Manager to help with administrative tasks, support all internal business streams, and work directly with our client partners. This role is ideal for someone who thrives in a fast-paced, dynamic...600000 Php per year
...JOB RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: Content Planning & Production Management ~ Create and manage weekly and daily content schedules... ...Persistent follow-ups “Pester when needed” to keep projects moving forward Content Strategy Execution Support...- ...Key Responsibilities Respond to customer inquiries regarding products, services, accounts, or general information.... ...Customer-focused mindset Problem-solving and critical thinking Active listening and empathy Time management and adaptability...
- ...independent, architect-minded, and highly flexible Operations Project Manager to join our Global Operations Project Team. Operating in a 100%... ...Operations Project Manager (SOPM) and the Chief Operating Officer (COO). This is a high-impact role where you will...Remote job
2000 - 3500 $
...Description This is a full-time remote role for a Construction Project Manager in a growing U.S.-based company. The Construction Project Manager will be... ..., timelines, subcontractors, and project documentation to ensure successful execution. The ideal candidate will...- Now Hiring: Property Management Assistant We are seeking a highly organized and proactive Assistant to join our growing property management / real estate company. Key Responsibilities: Dispatch and follow up on maintenance requests Conduct rent collection calls...Remote job
- ...Senior Technical Project Manager (Remote | Philippines) Join a fast-growing global tech and AI... ...hiring a Senior Technical Project Manager to lead high-impact client facing software... ...projects, partner directly with US-based stakeholders, and influence outcomes that...
- ...The Senior IT Project Manager will play a critical role in delivering high-impact technology and business transformation projects across... ...stakeholders, the post-holder will be responsible for the end-to-end management of complex, multi-regional projects, ensuring they...
- ...experienced AI Expert with specialization in Claude (Anthropic AI) to help design, implement, and optimize AI-driven solutions across... ...workflow automation, and integrating Claude into real-world use cases such as customer service, sales, content creation, and internal systems...Remote job
- ...talented Motion Graphics & Animation Creators to join a fully remote, collaborative... ...and are comfortable working within a team-based production pipeline. What You'll Be Doing... ...creators and reporting directly to one team manager. What We're Looking For You must be...Remote job
- ...multinational engineering management and consultancy firm. Our... ...Structural Revit Modeler to conduct modelling/drafting works for projects. This is a permanent, day-shift position based in Pasig. The role begins... ..., management team, office team members, colleagues...
- ...over 30 years of experience, offices in Spain, the US, and the UK,... ...learning? If so, we’d love to hear from you! What Will You... ...? As part of our linguistic projects, your responsibilities may include... ...and spam folder , just in case! Important Notes Sigma.AI...
12000 - 15600 $ per year
...Onboarding Account Manager - Remote - $12,... ...is committed to creating... ...where needed Graduation Calls: (Grow-into... ...We communicate openly and fearlessly.... ...~ Performance-Based Raises, Bonuses... ...on innovative projects that push boundaries... ...Set-Up – Your office is wherever you...Remote job- ...pride in our commitment to fostering a workplace... ...facility areas (warehouse, offices, grounds, restrooms,... ...unsafe conditions, or incidents to the Facilities Lead... ...during facility repairs or project works. ~ Support... ...Requirements ~ Graduate of Electrical Technology...
- ...just fill seats; we invest in human potential. We are dedicated to finding the perfect fit for your skills and helping you optimize... ...field — you'll have more first-hand exposure to real-world edge cases than anyone else in the company, and your input will directly shape...
9600 $ per year
...experienced Executive Assistant to the CEO with an... ...are met by proactively managing workflows and assisting... .... Proficiency with office productivity tools (Microsoft... ...Workspace, etc.) and project management software.... ...Philippines and US based teams. Self-driven,...- ...) Work Location: Remote Job Description: We are a Michigan-based Non-Emergency Medical Transportation (NEMT) company seeking an experienced Remote Dispatcher & Billing Coordinator to manage daily operations. This is a fully remote position responsible for...Remote job
- ...over 30 years of experience, offices in Spain, the US, and the UK,... ...learning? If so, we’d love to hear from you! &##128188; What... ...Do? As part of our linguistic projects, your responsibilities may include... ...and spam folder , just in case! &##128683; Important Notes...
- ...exchange and wallet services to users. Their product lineup also... ...Anti-Money Laundering Officer who is responsible for ensuring... ...Researches, assesses, implements, and manages the areas of financial... ...Key Job Qualifications: Graduated from a 4-year business, accounting...
- ...The Role: The Finance Operations Officer will play a crucial role in managing and optimizing the financial operations of the organization. This position... ...compliance with regulations, and providing financial insights to support decision-making. Manage daily financial...
- ...Responsibilities Job Summary: ~ Reporting to the Country Manager, he/she will oversee the accounting... ...be audited and submitted to the Head Office, various stakeholders and related... ...budget Profile ~ BS Accountancy graduate from a reputable university ~ CPA license...
- ...Job Title: Legal Manager Location: BGC Taguig, Philippines... ...legal advice to management, product, sales... ...and internal guidelines based on identified risks.... ...contracts and litigation cases. Core Competencies... ...independently, lead legal projects, and actively manage...
- ...U.S. hours coordination role managing active remodeling projects from scheduling through completion... ..., sales, and internal teams to ensure projects remain on track... ..., or field operations for U.S.-based companies from a remote/home office setting Supported U.S. clients...Remote job
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Case & Incident Management Officer (Project-based | Open to Fresh Graduates). Be the first to apply!
