Service Delivery Professional Philippines

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

THE ROLE:
Ensure that the cargo is ready on time for loading by following-up the export shipments with customers. He/ she is focused on CMA CGM (Group) cargo on export calls for POL local cargo.

RESPONSIBILITIES:

Loading Intention
• Contact customers and re-confirm the loading intention of their bookings
• Perform Booking modifications/amendments as per customer feedback.
• Contact customers for final notification by phone for missing information and getting cargo ready to load.
• Monitor and update FCL cut off in I-Cut off

Perform Pre-Call Cleaning
• Ensure all hazardous bookings are approved & necessary documentation provided/validated prior loading
• All special bookings are checked for its readiness
• Ensure all Bookings are duly updated with VGM details
• Ensure all necessary documentation are submitted (Customs, operations, destinations customs, etc) prior loading of export cargo

Manage Cargo at Risk
• Facilitate customer demands for Late Gate receivals with Operations/terminals
• Follow up on local cargo shut outs (cut and runs), perform (for own bookings) and monitor (for x-bookings) LARA updates to inform Cargo Ops & Cargo Flow after completion.

Manage Contingency Events
• Coordinate with related internal teams and follow up to ensure Resolution for customer last minute problems.
• Manage all activities caused due to operational contingencies.
• Work on handover file to operations and provide instruction to GBS for rolling cargo.

Perform Final Load List
• Provide & maintain handover with cargo readiness status to relevant stakeholders to maximize vessel call.
• Provide final complete load list to operations

Manage Post Departure Updates
• Post departure exceptions management (overlanded & short, landed units)

Monitor performance
• Entry point for operations matters within Customer Care Direction.
• Analyze KPIs and identify customer behavior patterns to eventually take decision on readiness.

Key Performance Indicators:
• Cargo readiness % per voyage > 90%
• Final loadlist handover to Operations

QUALIFICATIONS AND PROFILE:
• Strong knowledge in Shipping Industry (minimum 5 years of experience)
• Graduate (3 years regular course ) Any bachelor degree or Equivalent University Degree
• Knowledge of commercial policy and offers
• Knowledge of dangerous / special cargo or commodity
• Knowledge of port / country regulations
• Knowledge of the legal and / or regulatory frame
• Commercial relation
• Customer service / user support
• Risk detection and prevention
• Excellent communication Skills
• Software / IT Applications

Come along on CMA CGM’s adventure !